At a Glance
- Tasks: Design and implement innovative IT service models that drive business success.
- Company: Dynamic consultancy focused on IT service excellence and transformation.
- Benefits: Competitive day rate, flexible working, and career development opportunities.
- Other info: Inclusive culture that values diversity and supports your career growth.
- Why this job: Join a collaborative team and make a real impact on high-profile projects.
- Qualifications: ITIL certification and experience with ITSM tools like ServiceNow or Jira.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Position: ITIL Service Management Consultant / Service ArchitectLocation: Hyrbid (On-site in London once / twice a week)Day Rate: £500 p.d (OUTSIDE IR35)Active SC Clearance Required
Are you ready to architect the next evolution of IT service excellence? We're looking for a forward-thinking ITIL Service Management Consultant to lead the charge in designing scalable, product-centric service models that empower businesses to thrive.
What You'll Do:
- Design and implement end-to-end IT service operating models aligned with ITIL
- Drive maturity assessments, gap analyses, and roadmap creation
- Collaborate with stakeholders to embed ITIL-aligned practices across product teams
- Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous improvement
- Define metrics that matter-service performance, customer satisfaction, and compliance
- Champion change through clear communication and stakeholder engagement
What You Bring:
- ITIL v4 (or v3) certification and deep knowledge of service management principles
- Proven experience designing and improving ITSM capabilities
- Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira
- Experience working in product-centric environments
- Strong documentation and communication skills
- Ability to build operating models, process flows, and governance frameworks
Why Join Us?
- Work on high-impact transformation projects with leading organisations
- Be part of a collaborative, innovative team that values your expertise
- Enjoy flexible working, career development, and a culture of continuous improvement
If you're interested in hearing more, please do send your profile to
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
ITIL Service Management Consultant OUTSIDE IR35 in London employer: Sanderson
Join a dynamic and innovative team as an ITIL Service Management Consultant, where your expertise will drive high-impact transformation projects for leading organisations. Enjoy a flexible working environment in London, with opportunities for career development and a strong culture of continuous improvement that values diversity and collaboration. Be part of a community that champions respect and equality, ensuring that every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Service Management Consultant OUTSIDE IR35 in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sanderson values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sanderson might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sanderson!
✨Direct Apply to Sanderson
Let's not forget to apply directly through the Sanderson website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITIL Service Management Consultant OUTSIDE IR35 in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sanderson.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sanderson. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sanderson
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
