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For Companies At a Glance
- Tasks: Design and implement innovative IT service models that drive business success.
- Company: Dynamic consultancy focused on IT service excellence and transformation.
- Benefits: Competitive day rate, flexible working, and career development opportunities.
- Why this job: Join a collaborative team and make a real impact on high-profile projects.
- Qualifications: ITIL certification and experience with ITSM tools like ServiceNow or Jira.
- Other info: Inclusive culture that values diversity and supports your career growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Position: ITIL Service Management Consultant / Service ArchitectLocation: Hyrbid (On-site in London once / twice a week)Day Rate: £500 p.d (OUTSIDE IR35)Active SC Clearance Required
Are you ready to architect the next evolution of IT service excellence? We're looking for a forward-thinking ITIL Service Management Consultant to lead the charge in designing scalable, product-centric service models that empower businesses to thrive.
What You'll Do:
- Design and implement end-to-end IT service operating models aligned with ITIL
- Drive maturity assessments, gap analyses, and roadmap creation
- Collaborate with stakeholders to embed ITIL-aligned practices across product teams
- Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous improvement
- Define metrics that matter-service performance, customer satisfaction, and compliance
- Champion change through clear communication and stakeholder engagement
What You Bring:
- ITIL v4 (or v3) certification and deep knowledge of service management principles
- Proven experience designing and improving ITSM capabilities
- Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira
- Experience working in product-centric environments
- Strong documentation and communication skills
- Ability to build operating models, process flows, and governance frameworks
Why Join Us?
- Work on high-impact transformation projects with leading organisations
- Be part of a collaborative, innovative team that values your expertise
- Enjoy flexible working, career development, and a culture of continuous improvement
If you're interested in hearing more, please do send your profile to
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
ITIL Service Management Consultant OUTSIDE IR35 employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Service Management Consultant OUTSIDE IR35
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your past projects, especially those involving ITIL frameworks and tools like ServiceNow or Jira. This will give you an edge during interviews.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT service management. Be ready to discuss how you've driven change and improved service delivery in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ITIL Service Management Consultant OUTSIDE IR35
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your ITIL experience and any relevant tools you've worked with, like ServiceNow or Jira. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service management and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you've improved service performance or customer satisfaction in previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Sanderson
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v4 (or v3) knowledge. Be ready to discuss how you've applied service management principles in real-world scenarios. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Tool Expertise
Familiarise yourself with ITSM tools like ServiceNow, Remedy, and Jira. Prepare examples of how you've enhanced these tools in previous roles. Being able to speak confidently about your hands-on experience will set you apart from other candidates.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you've collaborated with stakeholders in the past. Think of specific instances where you successfully communicated changes or improvements. Highlighting your communication skills will demonstrate your ability to champion change effectively.
✨Bring Metrics to the Table
Be ready to discuss the metrics you've defined in previous roles, such as service performance and customer satisfaction. Showing that you understand what 'metrics that matter' means will illustrate your strategic thinking and focus on continuous improvement.
