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For Companies At a Glance
- Tasks: Lead the IT Service Desk and deliver top-notch support to users.
- Company: Join Sanderson, a dynamic company in Bristol with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Make a real difference by leading a team and improving IT services.
- Qualifications: 2+ years of experience in IT leadership and strong technical skills.
The predicted salary is between 40000 - 50000 £ per year.
Sanderson is looking for an experienced IT Service Desk Workplace Team Lead to join our IT team. If you're technically strong, people-focused, and thrive in a fast-paced environment, this role could be ideal for you.
The Opportunity
- Lead the day-to-day running of the IT Service Desk
- Deliver high-quality end-user support across the business
- Manage and develop service desk staff
- Support IT projects and contribute to process improvements
- Ensure systems and services meet security and compliance standards
- Work closely with colleagues across the business to understand and deliver requirements
What You'll Be Doing
- Managing incident resolution and service requests
- Overseeing device builds, troubleshooting, repairs, and lifecycle management
- Maintaining IT systems, documentation, and audit requirements
- Liaising with vendors and internal stakeholders
- Ensuring adherence to Information Security standards
- Supporting wider business needs based on team priorities
Who You Are
- 2+ years' experience leading an IT team
IT Service Desk & Workplace Team Lead employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk & Workplace Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Sanderson or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Think of examples where you've led a team or solved complex IT issues. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to research Sanderson’s culture and values. Tailor your responses to show how you align with their mission. This will help you stand out as a candidate who’s not just qualified but also a great fit for the team.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Service Desk & Workplace Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical skills, as we’re looking for someone who can manage a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the IT Service Desk & Workplace Team Lead role. Share specific examples of how you've led teams and improved processes in previous positions.
Showcase Your Technical Skills: Don’t forget to mention any relevant technical skills or certifications you have. We want to see that you’re not just a people person but also technically strong, so include any tools or systems you’re familiar with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Sanderson
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Be prepared to discuss your experience with incident resolution, device management, and any IT systems you've worked with. This will show that you're not just a people person but also technically strong.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and develop staff. Think of examples where you've successfully led a team or improved processes. Highlight your people-focused approach and how it has positively impacted your previous teams.
✨Understand the Business Needs
Familiarise yourself with Sanderson's business model and how the IT Service Desk fits into it. Be ready to discuss how you can support wider business needs and contribute to process improvements. This shows that you’re not just focused on IT but also on how it aligns with the company's goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.