At a Glance
- Tasks: Manage IT operations and enhance user services in a dynamic environment.
- Company: Join Sanderson Government & Defence, a leader in tech solutions.
- Benefits: Competitive day rate, hybrid work model, and potential for contract extension.
- Other info: Inclusive workplace valuing diversity and offering excellent career growth.
- Why this job: Make a real impact by improving IT systems and user experiences.
- Qualifications: ITIL certification and experience with Microsoft 365 and service management tools.
The predicted salary is between 45000 - 45000 € per year.
Ready to make your application? Please do read through the description at least once before clicking on Apply.
Location: London (Hybrid - minimum 3 days onsite)
Start Date: ASAP
Duration: 3 months (with potential extension)
Day Rate: £450 per day (Inside IR35)
The Opportunity
Sanderson Government & Defence are supporting a client in their search for an experienced IT Manager to take ownership of the day-to-day operation, reliability, and continuous improvement of their IT systems and end-user services. This is a hands-on contract role where you will act as the primary interface between IT and business users, ensuring technology enables productivity and that issues are resolved efficiently and professionally.
Key Responsibilities
- Manage IT support services and oversee ticketing workflows
- Ensure effective prioritisation and resolution of support requests
- Maintain and improve the organisation's IT estate, focusing on performance and reliability
- Act as the key point of contact between IT and business stakeholders
- Communicate clearly with users, balancing responsiveness with structured prioritisation
- Identify and implement continuous improvements across IT services and processes
Skills & Experience Required
- ITIL certified (or strong working knowledge of ITIL frameworks)
- Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID)
- Experience with Jira or similar service management tools
- Broad IT knowledge, particularly across SaaS-based applications
- Strong troubleshooting and problem-solving capabilities
- Proactive, self-starting approach with the ability to work independently
- Excellent communication and stakeholder engagement skills
About You
You are a confident and capable IT professional who thrives in a hands-on environment. You bring strong technical judgement, a structured approach to service management, and a commitment to delivering a high-quality user experience. If you are available at short notice and looking for your next contract opportunity, we would like to hear from you. Apply now or get in touch for more information.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT Manager employer: Sanderson
At Sanderson Government & Defence, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to excel. As an IT Manager in London, you will benefit from a hybrid working model, competitive day rates, and the opportunity to engage with diverse stakeholders while driving continuous improvement in IT services. We are committed to your professional growth and offer a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Manager interview questions and practice your responses. We want you to showcase your experience with Microsoft 365 and ITIL frameworks confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our community.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a moment to really absorb the job description. It’s packed with details about what we’re looking for in an IT Manager, and understanding these nuances can help you tailor your application to stand out.
Showcase Your Relevant Experience:When writing your application, make sure to highlight your experience with Microsoft 365 and any ITIL certifications. We want to see how your background aligns with our needs, so don’t hold back on sharing specific examples of your past successes!
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Sanderson
✨Know Your ITIL Inside Out
Since the role requires ITIL certification or strong knowledge, make sure you brush up on the key principles and frameworks. Be ready to discuss how you've applied ITIL in past roles, especially in managing IT support services.
✨Showcase Your Microsoft 365 Expertise
This position demands experience with Microsoft 365 environments. Prepare specific examples of how you've managed Teams, SharePoint, or Entra ID. Highlight any challenges you faced and how you overcame them to improve user productivity.
✨Demonstrate Problem-Solving Skills
As an IT Manager, you'll need strong troubleshooting abilities. Think of a few scenarios where you successfully resolved complex issues. Be ready to explain your thought process and the steps you took to ensure a smooth resolution.
✨Engage Stakeholders Effectively
Communication is key in this role. Prepare to discuss how you've acted as a liaison between IT and business users. Share examples of how you balanced responsiveness with structured prioritisation to meet stakeholder needs.
