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- Tasks: Install, maintain, and repair IT products like PCs and printers while providing excellent customer service.
- Company: Intelligent Resource partners with major clients in the UK, focusing on inclusive recruitment.
- Benefits: Enjoy a dynamic work environment with opportunities for skill development and career growth.
- Why this job: Join a supportive team where your tech skills make a real impact on clients' operations.
- Qualifications: Must have a valid UK driver's license, own car, and ability to troubleshoot hardware and software issues.
- Other info: This role is outside IR35 and promotes barrier-free recruitment for all candidates.
The predicted salary is between 30000 - 42000 £ per year.
Intelligent Resource is working in partnership with a major Client in the UK. We are currently recruiting for IT Field Service Engineer to be Swansea based out. Job Title= IT Field Service Engineer Location = Swansea Duration= 12 Months Initially IR35 Status: Outside Responsibilities: Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Essential Skills: Applicant must have a full valid UK drivers’ licence, own car, and business insurance. Ability to resolve hardware issues and basic software problems Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will …
IT Field Service Engineer / IT Field Technician employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer / IT Field Technician
✨Tip Number 1
Make sure to familiarize yourself with the specific IT products mentioned in the job description, such as PCs, workstations, and printers. Having hands-on experience or knowledge about these devices will give you an edge during the interview.
✨Tip Number 2
Highlight your customer service skills when discussing your previous experiences. Since this role emphasizes a courteous and customer-focused approach, demonstrating your ability to handle incidents and requests effectively will be crucial.
✨Tip Number 3
Prepare to discuss how you manage and prioritize multiple incidents simultaneously. Being able to show that you can monitor, update, and progress incidents in real-time will be important for this position.
✨Tip Number 4
Since the role requires coordination between clients and vendors, think of examples from your past where you successfully facilitated communication and problem resolution. This will demonstrate your ability to work collaboratively in a field service environment.
We think you need these skills to ace IT Field Service Engineer / IT Field Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Field Service Engineer position. Understand the responsibilities and essential skills required, such as hardware troubleshooting and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, installation, and maintenance of hardware. Include specific examples of past roles where you resolved technical issues or provided excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your valid UK driver's license and your ability to work independently, as these are crucial for the position.
Double-Check Your Application: Before submitting your application, review all documents for accuracy and completeness. Ensure that your contact information is correct and that your CV and cover letter are free from errors.
How to prepare for a job interview at Sanderson
✨Show Your Technical Skills
Be prepared to discuss your experience with installing, maintaining, and repairing IT products. Highlight specific examples of hardware issues you've resolved and any relevant software problems you've tackled.
✨Demonstrate Customer Focus
Since the role involves interacting with clients, emphasize your customer service skills. Share instances where you successfully managed client expectations or resolved issues in a courteous manner.
✨Understand Incident Management
Familiarize yourself with incident management processes. Be ready to explain how you would monitor, update, and progress incidents in real-time, ensuring effective communication with both clients and vendors.
✨Prepare for Practical Scenarios
Expect practical questions or scenarios during the interview. Think about how you would handle specific technical challenges or customer interactions, as this will demonstrate your problem-solving abilities.
