At a Glance
- Tasks: Provide 1st and 2nd line IT support, solving technical issues for colleagues.
- Company: Join a collaborative IT team in a dynamic work environment.
- Benefits: Competitive salary, ongoing training, and professional development opportunities.
- Other info: Great opportunity for career growth in a supportive atmosphere.
- Why this job: Make a real impact while enhancing your tech skills and customer service experience.
- Qualifications: Experience in Microsoft support, networking, and strong problem-solving abilities.
The predicted salary is between 38000 - 42000 £ per year.
We're looking for an enthusiastic and customer-focused IT Support Analyst to join our Service Delivery team.
This is an excellent opportunity for someone with strong 1st and 2nd line support experience who enjoys solving technical problems and delivering exceptional service.
You'll be the first point of contact for colleagues across the business, providing day-to-day support for desktop systems, Microsoft applications, infrastructure and workplace technology.
Working closely with both internal teams and external technology partners, you'll play a key role in ensuring users receive a seamless IT support experience.
Key Responsibilities
- Provide 1st and 2nd line IT support for users across the organization.
- Diagnose and resolve hardware, software and infrastructure issues.
- Log, prioritise and manage incidents and service requests through to resolution.
- Escalate complex issues to specialist teams and third‑party suppliers where required.
- Support Microsoft desktop environments and Microsoft 365 applications.
- Assist with network connectivity, Wi‑Fi and workplace technology issues.
- Support meeting room and audio‑visual equipment.
- Work to agreed service levels and contribute to continuous service improvement.
- Maintain accurate documentation and ensure support processes are followed.
- Promote excellent customer service and a positive user experience.
About You
We're looking for someone who combines solid technical knowledge with excellent interpersonal skills. You'll ideally have experience with:
- Microsoft Windows desktop support
- Microsoft 365 applications
- LAN/WAN networking and Wi‑Fi technologies
- Audio‑Visual (AV) systems
- 1st and 2nd line IT support in a busy business environment
- You will also bring
- Excellent communication skills with the ability to support users at all levels.
- A proactive and customer‑focused approach.
- Strong troubleshooting and problem‑solving skills.
- Good organisational and time‑management abilities.
- The ability to prioritise and work under pressure.
- A collaborative team‑player.
What We Offer
- Salary of £38,000–£42,000, depending on experience.
- Opportunity to work within a collaborative and supportive IT team.
- Exposure to a broad range of technologies.
- Ongoing training and professional development.
- A varied role where you'll make a real impact on the day‑to‑day running of the IT department.
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Information Technology Support Analyst employer: Sanderson
At Sanderson, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Belfast. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, ensuring that our team members thrive in their careers while enjoying competitive rewards and a strong focus on health and safety compliance. Join us to take ownership of impactful projects and be part of a supportive environment that values your contributions.
