At a Glance
- Tasks: Lead a dynamic sales operations team and drive performance improvements.
- Company: Join a high-growth consumer services organisation with a focus on innovation.
- Benefits: Competitive salary, car allowance, bonus potential, and excellent benefits.
- Other info: Opportunity for career progression in a technologically advanced setting.
- Why this job: Make a real impact in a fast-paced environment with significant autonomy.
- Qualifications: Senior leadership experience in KPI-driven operations and strong commercial skills.
The predicted salary is between 100000 - 120000 € per year.
We are working with a large, well‑established consumer services organisation operating at scale across the UK, supporting millions of members through a critical, high‑volume contact‑centre operation. The organisation is private‑equity backed, high‑growth and performance‑led, with an ambitious agenda across commercial performance, customer experience and technology‑enabled transformation.
The Role:
- Reporting directly to the CEO of the business division, this role leads a large‑scale, multi‑site, multi‑channel sales and service operation, spanning:
- New business, renewals and retention
- Consumer and SME customer service
- Inbound and outbound activity
- Multi‑site delivery (Bristol as the primary hub, plus a secondary UK site)
- A mix of in‑house teams and outsourced partners
This is a high‑visibility, outcome‑driven role in an environment that demands pace, accountability and constant improvement. You will be responsible for:
- End‑to‑end trading and performance outcomes
- Deep operational grip across KPIs, forecasting and capacity
- Leading a strong, engaged operational leadership team
- Acting as the senior operational interface with digital and technology teams
- Driving transformation through AI, tooling, process and customer journey optimisation
This is not a “run the status quo” position. The expectation is to take an already well‑performing operation and unlock the next step‑change in results.
The Environment:
- High autonomy, low bureaucracy, strong Board visibility
- Relentless focus on performance and continuous improvement
- Technologically progressive, with significant investment in AI and tooling
- On‑site leadership culture with strong presence in the operation is essential (minimum 4 days per week in Bristol)
This environment suits individuals who thrive under pressure, scrutiny and pace and is not designed to be comfortable.
About You:
The organisation is deliberately open‑minded on background, but successful candidates will demonstrate:
- Senior leadership experience in complex, KPI‑driven operational environments
- Strong commercial and analytical capability, not just people leadership
- Ability to operate at both strategic and hands‑on trading levels
- Confidence engaging Executive and Board‑level stakeholders
- A leadership style that brings teams with you through demanding change
There is particular interest in candidates who have:
- Entered senior operations roles from commercial, planning, transformation, consulting or improvement backgrounds, or
- Built deep operational credentials and are ready to stretch into a broader, more commercially exposed leadership role
Reward:
- Competitive base salary (broad band dependent on experience)
- Bonus and car allowance
- Clear potential for progression into broader group‑level operational leadership
Head of Sales Operations employer: Sanderson
Join a dynamic and high-growth consumer services organisation in Bristol, where you will lead a pivotal sales operations team within a performance-driven culture. With a strong focus on employee development, innovative technology integration, and a commitment to continuous improvement, this role offers an exciting opportunity for professional growth and the chance to make a significant impact. Enjoy competitive compensation, including a generous car allowance and bonus structure, all while working in a supportive environment that values autonomy and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Sales Operations role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company’s recent performance and their approach to technology and customer experience. Show them you’re not just another candidate; you’re someone who understands their business and can drive transformation.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your leadership style and operational expertise can unlock the next level of performance for their sales operations. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Head of Sales Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Sales Operations role. Highlight your experience in KPI-driven environments and any leadership roles you've held. We want to see how your background aligns with our ambitious agenda!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-visibility role. Share specific examples of how you've driven transformation and improved performance in previous positions.
Showcase Your Analytical Skills:Since this role requires strong commercial and analytical capabilities, be sure to include examples of how you've used data to drive decisions. We love candidates who can blend strategic thinking with hands-on execution!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at Sanderson
✨Know Your Numbers
As a Head of Sales Operations, you'll need to demonstrate your understanding of KPIs and performance metrics. Brush up on the key figures relevant to sales operations, such as conversion rates, customer retention rates, and revenue growth. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Leadership Style
This role requires a strong leadership presence, so think about how you can convey your leadership style during the interview. Prepare examples of how you've successfully led teams through change and improved performance. Highlight your ability to engage with both operational teams and executive stakeholders.
✨Emphasise Transformation Experience
The organisation is looking for someone who can drive transformation, especially through technology and AI. Be prepared to discuss specific projects where you've implemented new tools or processes that resulted in significant improvements. Show them you're not just about maintaining the status quo.
✨Cultural Fit and Adaptability
Given the fast-paced and high-pressure environment, it's crucial to demonstrate your adaptability and cultural fit. Share experiences where you've thrived under pressure and how you handle scrutiny. Make it clear that you're excited about working in a dynamic setting and are ready to take on challenges head-on.
