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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve diverse IT issues.
- Company: Join a leading consultancy working with central government.
- Benefits: Competitive day rate, collaborative team, and career growth.
- Other info: Fast-paced environment with opportunities for skill development.
- Why this job: Be part of a dynamic team and make a real difference.
- Qualifications: Experience in IT support and strong communication skills.
The predicted salary is between 62000 - 62000 £ per year.
Position: Duty Technician
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
- Handle incoming technical support incidents, service requests, and change tasks.
- Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
- Maintain clear, consistent customer communication and provide timely updates.
- Resolve issues ranging from simple password resets to complex server-related queries.
- Escalate cases to the 3rd Line Technical Team when required.
- Work collaboratively within a close-knit, highly skilled team of Engineers.
- Deliver a high standard of customer service at all times.
- Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We're Looking For
- Strong background in IT support (1st/2nd line or similar).
- Experience working in structured, process-driven environments.
- Excellent communication and customer-facing skills.
- Ability to troubleshoot across hardware, software, and basic server-side issues.
Locations
Film Technician in Hampshire, Winchester employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Film Technician in Hampshire, Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your technical projects and achievements. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Film Technician in Hampshire, Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially any roles where you've handled technical incidents. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Duty Technician role and how you thrive in fast-paced environments. Keep it engaging and personal.
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love a good communicator!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sanderson
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support and troubleshooting. Be ready to discuss specific examples of how you've resolved issues in the past, whether it's a simple password reset or a complex server problem.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, think of times when you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to delivering top-notch support.
✨Familiarise Yourself with the Company
Do a bit of research on the consultancy and the central government organisation they work with. Understanding their mission and values can help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Clear Communication
As you'll be liaising with various teams, practice explaining technical concepts in simple terms. This will not only help you in the interview but also showcase your ability to communicate effectively with non-technical stakeholders.