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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve diverse IT issues.
- Company: Join a leading consultancy working with central government.
- Benefits: Competitive day rate, dynamic work environment, and team collaboration.
- Other info: Fast-paced role with opportunities for professional growth.
- Why this job: Be part of a high-performing team and enhance your tech skills.
- Qualifications: Experience in IT support and strong communication skills.
The predicted salary is between 62000 - 62000 £ per year.
Position: Duty Technician
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
- Handle incoming technical support incidents, service requests, and change tasks.
- Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
- Maintain clear, consistent customer communication and provide timely updates.
- Resolve issues ranging from simple password resets to complex server-related queries.
- Escalate cases to the 3rd Line Technical Team when required.
- Work collaboratively within a close-knit, highly skilled team of Engineers.
- Deliver a high standard of customer service at all times.
- Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We're Looking For
- Strong background in IT support (1st/2nd line or similar).
- Experience working in structured, process-driven environments.
- Excellent communication and customer-facing skills.
- Ability to troubleshoot across hardware, software, and basic server-side issues.
Locations
Duty Technician in Hampshire, Winchester employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Technician in Hampshire, Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face as a Duty Technician. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to thrive in a fast-paced support environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Technician in Hampshire, Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any roles where you've handled technical incidents. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills. Use examples in your application that showcase how you've effectively communicated with customers in the past.
Be Specific About Your Experience: When detailing your previous roles, be specific about the types of technical issues you've resolved. We love seeing concrete examples of your troubleshooting skills and how you’ve contributed to a team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sanderson
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common issues like password resets and server queries. Be ready to discuss your past experiences in IT support and how you've tackled similar problems.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to keep customers informed during the troubleshooting process.
✨Familiarise Yourself with the Team Dynamics
Research the company culture and understand how the technical operations team collaborates. Be prepared to discuss how you can contribute to a close-knit team and share any experiences where teamwork led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling multiple tickets or escalating issues. Think through your problem-solving strategies and be ready to explain your thought process clearly and confidently.