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- Tasks: Provide top-notch technical support and resolve a variety of IT issues.
- Company: Join a leading consultancy working with central government organisations.
- Benefits: Competitive day rate, collaborative team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on customer service and teamwork.
- Why this job: Be part of a high-performing team and make a real difference in tech support.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 62000 - 62000 £ per year.
Position: Duty Technician
Location: Hursley, Winchester
Day Rate: £310 per day inside IR35
SC Clearance Required
We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
- Handle incoming technical support incidents, service requests, and change tasks.
- Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
- Maintain clear, consistent customer communication and provide timely updates.
- Resolve issues ranging from simple password resets to complex server-related queries.
- Escalate cases to the 3rd Line Technical Team when required.
- Work collaboratively within a close-knit, highly skilled team of Engineers.
- Deliver a high standard of customer service at all times.
- Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We're Looking For
- Strong background in IT support (1st/2nd line or similar).
- Experience working in structured, process-driven environments.
- Excellent communication and customer-facing skills.
- Ability to troubleshoot across hardware, software, and basic server-side issues.
Locations
Digital Technician in Hampshire, Winchester employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Technician in Hampshire, Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to thrive in a fast-paced support environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Technician in Hampshire, Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any 1st or 2nd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Duty Technician role. Share specific examples of how you've delivered excellent customer service and solved technical issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Sanderson
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common issues like password resets and server queries. Be ready to discuss your experience with hardware and software troubleshooting, as well as any specific tools or systems you've used in previous roles.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and how you handle challenging situations with clients.
✨Familiarise Yourself with the Company
Do a bit of research on the consultancy and the central government organisation they support. Understanding their mission and values can help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Teamwork Questions
As you'll be working closely with a team of engineers, be ready to discuss your experience in collaborative environments. Think about times when you've successfully worked with others to solve problems and how you contribute to a positive team dynamic.