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- Tasks: Provide 1st line support for a high-volume financial platform and handle incidents effectively.
- Company: Join a dynamic FinTech team with a focus on growth and learning.
- Benefits: Enjoy 26 days annual leave, private healthcare, and performance bonuses.
- Other info: Diverse and inclusive workplace with structured learning opportunities.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in application support and basic SQL knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We're hiring a 1st Line Application Support Engineer to join a FinTech product team supporting a high-volume, business-critical financial platform used by global clients. This role sits at the front line of support, handling incidents and service requests, ensuring issues are triaged effectively and progressed in line with SLAs.
They believe in giving people space to grow and learn, so this is a great opportunity to leverage your existing expertise whilst learning new skills in a commercial environment.
- Maintain accurate ticket updates, including customer communication and root cause analysis.
- Support releases and configuration changes following change management processes.
- Participate in a 24×7 on-call support rota.
- Proven commercial 1st line application support experience.
- Comfortable working to SLAs in a fast-paced support environment.
- Basic SQL knowledge for investigation and querying.
- Exposure to Windows Server, IIS and/or Azure environments.
- Experience supporting SaaS or financial services platforms.
26-day annual leave, plus public holidays and your birthday off.
Private Healthcare.
Life Assurance.
Performance-based employee bonuses.
Structured learning and development opportunities & access to digital learning platforms.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Support Engineer, Application Support Engineer, SQL Server in Glasgow employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer, Application Support Engineer, SQL Server in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your problem-solving skills! As a Support Engineer, you'll need to think on your feet. Try some mock scenarios or common issues that might come up in the role, so you're ready to impress with your quick thinking.
✨Tip Number 3
Show off your SQL skills! Brush up on your basic SQL knowledge and be prepared to discuss how you've used it in past roles. This will demonstrate your readiness for the technical aspects of the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Support Engineer, Application Support Engineer, SQL Server in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st line application support experience and any relevant SQL knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled incidents or service requests in the past, and show us your passion for supporting financial platforms.
Showcase Your Communication Skills: Since you'll be maintaining accurate ticket updates and communicating with customers, it's essential to demonstrate your communication skills. Keep your application clear and concise, and don't hesitate to show your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process!
How to prepare for a job interview at Sanderson
✨Know Your SQL Basics
Brush up on your SQL knowledge before the interview. Be prepared to discuss how you've used SQL in past roles, especially for investigating issues or querying data. This will show that you can hit the ground running in a technical support role.
✨Familiarise Yourself with the Tech Stack
Make sure you understand the technologies mentioned in the job description, like Windows Server, IIS, and Azure. If you have experience with these, be ready to share specific examples of how you've worked with them in previous positions.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled incidents and service requests in the past. Think of specific examples where you triaged issues effectively and met SLAs. This will highlight your ability to thrive in a fast-paced support environment.
✨Show Enthusiasm for Learning
Since the company values growth and learning, express your eagerness to develop new skills. Share any relevant courses or training you've undertaken, and mention how you plan to leverage their structured learning opportunities to further your career.