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- Tasks: Support a high-volume financial platform and handle incidents effectively.
- Company: Dynamic FinTech company with a focus on growth and learning.
- Benefits: 26 days annual leave, private healthcare, performance bonuses, and structured development opportunities.
- Other info: Flexible hybrid working and a supportive environment for personal growth.
- Why this job: Join a diverse team and make a real impact in the financial tech space.
- Qualifications: 1st line application support experience and basic SQL knowledge.
The predicted salary is between 30000 - 40000 £ per year.
We're hiring a 1st Line Application Support Engineer to join a FinTech product team supporting a high-volume, business-critical financial platform used by global clients. This role sits at the front line of support, handling incidents and service requests, ensuring issues are triaged effectively and progressed in line with SLAs.
They believe in giving people space to grow and learn, so this is a great opportunity to leverage your existing expertise whilst learning new skills in a commercial environment.
- Maintain accurate ticket updates, including customer communication and root cause analysis.
- Support releases and configuration changes following change management processes.
- Participate in a 24×7 on-call support rota.
- Proven commercial 1st line application support experience.
- Comfortable working to SLAs in a fast-paced support environment.
- Basic SQL knowledge for investigation and querying.
- Exposure to Windows Server, IIS and/or Azure environments.
- Experience supporting SaaS or financial services platforms.
26-day annual leave, plus public holidays and your birthday off.
Private Healthcare.
Life Assurance.
Performance-based employee bonuses.
Structured learning and development opportunities & access to digital learning platforms.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
SQL Application Support Engineer in Glasgow employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SQL Application Support Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Be ready to discuss how you've used SQL in past roles, especially in troubleshooting and support scenarios. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your customer service skills during the interview. Talk about how you've handled difficult situations or resolved issues quickly. Remember, this role is all about keeping clients happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace SQL Application Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, especially any work with financial platforms. We want to see how your skills align with the role, so don’t be shy about showcasing your SQL knowledge and any relevant tech you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've triaged incidents or resolved service requests. We’re looking for evidence of your ability to work under pressure and meet SLAs, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sanderson
✨Know Your SQL Basics
Brush up on your SQL knowledge before the interview. Be prepared to discuss how you've used SQL in past roles, especially in troubleshooting and querying. This will show that you can handle the technical aspects of the job right from the start.
✨Understand the Company’s Product
Take some time to research the financial platform you'll be supporting. Familiarise yourself with its features and common issues users might face. This will help you demonstrate your enthusiasm for the role and your ability to contribute effectively.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific support scenarios. Think of examples from your previous experience where you triaged incidents or communicated with customers. This will showcase your problem-solving skills and customer service approach.
✨Show Your Willingness to Learn
Since the company values growth and learning, express your eagerness to develop new skills. Mention any relevant courses or certifications you're interested in pursuing, especially those related to application support or cloud environments like Azure.