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- Tasks: Support and maintain IT hardware for clients across various locations.
- Company: Leading global ICT services provider with a focus on innovation.
- Benefits: Competitive salary, car allowance, private medical cover, and 25 days holiday.
- Other info: Access to training, flexible benefits, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Valid UK driving licence, strong customer service skills, and IT knowledge.
The predicted salary is between 24600 - 27700 £ per year.
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Baillieston, Glasgow on a permanent basis.
Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. Full-time permanent role.
Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. Overtime and standby are paid in line with company policy.
Responsibilities:
- Attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers.
Requirements:
- A fully valid UK drivers license and personal Car with Business insurance.
- Ability to resolve hardware issues and basic software problems.
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop).
- Good understanding of IT systems and environments.
- Strong customer service skills.
- Manufacturer Enterprise server certification.
- SAN Server.
- Network+/CCNA.
- Experience in a data center and in smart space technology is advantageous.
Benefits:
- Full training provided as part of robust induction process.
- Access to the certification program for number of the world's leading IT manufacturers.
- Access to in-house training & development platform with options of technical, managerial and industry recognised courses.
- 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays.
- Company Pension Scheme.
- Life assurance.
- Private medical cover after 12 months.
- Car allowance.
- Laptop, smartphone and tools provided.
- Employee referral program - you could earn £750 if your referral is successful.
- There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we've got you covered.
- Access to our free Employee Assistance Program providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals.
- Volunteering day-in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
ICT - Field Support Engineer in Glasgow employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT - Field Support Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field and let them know you're on the hunt for a Field Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service approach. Practice common interview questions related to hardware issues and IT systems, so you can showcase your expertise and confidence when it counts.
✨Tip Number 3
Don’t forget to tailor your pitch! When you get the chance to speak with potential employers, highlight your experience with on-site support and your ability to resolve issues quickly. Make sure they see how you can add value to their team.
✨Tip Number 4
Apply through our website for the best chance of landing that job! We love seeing applications directly from candidates who are eager to join our community. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace ICT - Field Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Engineer role. Highlight your relevant experience, especially in IT hardware support and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: Don’t forget to mention any technical certifications or experiences you have, like Network+/CCNA or working with SAN servers. We’re keen on seeing how you can bring your expertise to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Sanderson
✨Know Your Tech Inside Out
As a Field Support Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of IT systems, hardware troubleshooting, and software deployment. Be ready to discuss specific examples from your past experiences where you successfully resolved issues or provided support.
✨Show Off Your Customer Service Skills
This role requires strong customer service skills, so be prepared to share how you've handled challenging customer interactions in the past. Think of a time when you turned a frustrated client into a satisfied one. Highlight your ability to communicate clearly and courteously, as this will be key in your role.
✨Plan Your Journey
Since the job involves travelling to various locations, it’s important to show that you can manage your time effectively. During the interview, mention how you plan your routes and manage your schedule to ensure timely support for clients. This will demonstrate your organisational skills and commitment to customer satisfaction.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to learn more about their approach to employee development.