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- Tasks: Support a high-volume financial platform and troubleshoot incidents in a fast-paced environment.
- Company: Well-regarded FinTech company with over 30 years of experience in the UK.
- Benefits: 26 days annual leave, private healthcare, performance bonuses, and structured learning opportunities.
- Other info: Inclusive workplace that values diversity and offers excellent career growth.
- Why this job: Join a dynamic team and grow your skills while making a real impact in finance.
- Qualifications: 1st line application support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 30000 £ per year.
Glasgow (Hybrid) Up to £30,000
We're hiring a 1st Line Application Support Engineer to join a FinTech product team supporting a high-volume, business-critical financial platform used by global clients. This role sits at the front line of support, handling incidents and service requests, ensuring issues are triaged effectively and progressed in line with SLAs.
The company in question are well-regarded and have been operating in the UK for over 30 years. They believe in giving people space to grow and learn, so this is a great opportunity to leverage your existing expertise whilst learning new skills in a commercial environment.
Responsibilities
- Log, categorise and triage incoming incidents and service requests.
- Carry out initial investigation and troubleshooting, escalating where required.
- Maintain accurate ticket updates, including customer communication and root cause analysis.
- Support releases and configuration changes following change management processes.
- Assist with routine maintenance and proactive system health checks.
- Participate in a 24×7 on-call support rota.
Required Experience
- Proven commercial 1st line application support experience.
- Strong ticket management and prioritisation skills (incident vs request).
- Confident troubleshooting mindset with good evidence gathering.
- Clear written and verbal communication skills.
- Comfortable working to SLAs in a fast-paced support environment.
- Basic SQL knowledge for investigation and querying.
- Exposure to Windows Server, IIS and/or Azure environments.
Nice to have
- Experience supporting SaaS or financial services platforms.
Benefits
- 26-day annual leave, plus public holidays and your birthday off.
- Private Healthcare.
- Life Assurance.
- Performance-based employee bonuses.
- Structured learning and development opportunities & access to digital learning platforms.
- Many more lifestyle benefits.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Application Support Engineer in Glasgow employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about resolving issues, brush up on your problem-solving techniques. You might even want to run through some common scenarios to feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Application Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your 1st line support experience and any relevant skills like ticket management and troubleshooting. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your written application reflects that. Use straightforward language and structure your thoughts logically. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Sanderson
✨Know Your Stuff
Make sure you brush up on your 1st line application support skills. Familiarise yourself with ticket management systems and be ready to discuss your troubleshooting experiences. They’ll want to know how you handle incidents and service requests, so have some examples ready!
✨Communicate Clearly
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with a client about an issue, so think about how you can convey complex information effectively.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your troubleshooting mindset. Think of specific instances where you’ve successfully resolved issues or escalated them appropriately. They’ll be looking for your ability to gather evidence and analyse problems, so be ready to share your thought process.
✨Get Familiar with the Tech Stack
Since the role involves working with Windows Server, IIS, and Azure, it’s a good idea to brush up on these technologies. If you have any experience with SQL, make sure to highlight that too. Showing that you’re comfortable with their tech stack will give you an edge!