At a Glance
- Tasks: Diagnose and resolve technical issues across infrastructure, cloud, and networking.
- Company: Leading technology services client based in Glasgow.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technologies in a collaborative setting.
- Why this job: Join a top tech team and tackle challenging problems with modern technologies.
- Qualifications: Experience in IT support, troubleshooting, and cloud platforms.
The predicted salary is between 40000 - 50000 £ per year.
Fantastic new opportunity to the market to join our Glasgow-based technology services client.
The business is now recruiting for a for an experienced and technically-driven 3rd Line Support Analyst, as they continue to grow their operations team in Glasgow.
You will act as the highest level of technical escalation within the support function, tasked with diagnosing and resolving issues across infrastructure, cloud and networking as they arise.
This is an excellent opportunity for a senior technical professional who enjoys troubleshooting challenging issues, driving continuous improvement and working with modern cloud and data centre technologies.
Key Responsibilities
- Handling technical incidents and service requests.
- Resolving infrastructure, server, storage, virtualisation, and networking issues.
- Support and maintain cloud and hosted customer environments.
- Co-ordinating and owning support tickets, ensuring service levels are maintained
- Maintenance of core service platforms, including patching and incident resolution
- Liaising with 3rd party vendors and customers
- Creating and maintaining technical documentation
Technical Skills & Experience (A blend of)
- Physical troubleshooting and installation skills across predominantly Windows servers
- Experience with storage platforms and backup technologies
- VMware or Hyper-V expertise
- Networking and Firewall experience across Cisco and Fortigate
- Experience working within ITIL-based service environments
- Experience of working within an MSP
- Experience supporting enterprise cloud platforms.
- Veeam Backup & Replication.
If you're a highly skilled infrastructure professional looking to play a key role within one of Scotland's leading technology and data centre organisations, please forward an updated CV to
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3rd Line Support Analyst in Glasgow employer: Sanderson
At Sanderson, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Belfast. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, ensuring that our team members thrive in their careers while enjoying competitive rewards and a strong focus on health and safety compliance. Join us to take ownership of impactful projects and be part of a supportive environment that values your contributions.
