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For Companies At a Glance
- Tasks: Support and maintain AWS production environments while troubleshooting incidents and ensuring operational stability.
- Company: Join a well-established tech organisation with a collaborative culture.
- Benefits: Enjoy remote work, flexible hours, competitive salary, and career progression opportunities.
- Other info: Work within a supportive team and gain exposure to large-scale AWS environments.
- Why this job: Make an impact in cloud technology and enhance your skills in a fast-paced environment.
- Qualifications: Experience with AWS services and strong troubleshooting skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We’re supporting a well-established technology organisation in their search for an AWS Support Engineer to join their Managed Services Operations team. This is an excellent opportunity for someone with strong AWS operational support experience who enjoys working within production environments, troubleshooting critical incidents, and maintaining secure, high-availability cloud platforms. The role is primarily home-based, with occasional travel to UK offices when required.
The Role
You’ll play a key role in supporting and maintaining AWS-hosted production environments, ensuring operational stability, security, and performance across customer-facing services. Working within a collaborative Managed Services function, you’ll be involved in incident response, platform maintenance, monitoring, operational improvements, and change management activities across cloud infrastructure environments. This position would suit someone who enjoys a mix of operational support, cloud engineering, troubleshooting, and continuous improvement within a fast-paced service-driven environment.
Key Responsibilities
- AWS Operations
- Support and maintain AWS production environments within a managed services setting
- Carry out routine maintenance including patching, upgrades, backups, certificate renewals, and capacity management
- Ensure cloud platforms remain secure, stable, and highly available
- Participate in an on-call escalation rota when required
- Respond to operational incidents and service disruptions
- Troubleshoot and restore services within agreed SLAs
- Produce root cause analysis documentation and implement preventative measures
- Maintain and improve monitoring and alerting across AWS environments
- Develop and maintain operational runbooks and support documentation
- Ensure alerting and escalation processes are effective and actionable
- Support infrastructure and platform changes in line with operational best practice
- Assist with release validation, rollback planning, and operational readiness activities
- Contribute to change reviews and risk assessments
- Support secure operation of AWS environments in line with internal governance standards
- Assist with vulnerability remediation and security improvements
- Support IAM best practices, logging, encryption, and access management controls
Skills & Experience Required
- Hands-on experience supporting AWS production environments
- Strong understanding of AWS services including EC2, S3, RDS, VPC, EKS and Elasticache
- Previous experience in a DevOps, Cloud Support, Systems Administration or similar role
- Experience with Infrastructure as Code tools such as Terraform, CloudFormation or Ansible
- Strong troubleshooting and incident management skills
- Solid Linux and networking fundamentals
- Experience with Docker and Kubernetes environments
- Familiarity with monitoring tools such as CloudWatch, Grafana, Prometheus or similar
- Experience working within SLA-driven managed service environments
What We’re Looking For
- Strong analytical and problem-solving ability
- Calm and methodical approach during critical incidents
- Excellent communication and stakeholder management skills
- Passion for cloud technologies and continuous improvement
- Ability to work effectively within distributed or global teams
What’s on Offer
- Fully remote working environment
- Flexible working arrangements
- Exposure to large-scale AWS environments
- Strong opportunities for career progression and technical development
- Collaborative and supportive engineering culture
- Competitive salary and benefits package
Technical Support Engineer in England employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your AWS projects and troubleshooting experiences. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to AWS support. Use mock interviews with friends or online platforms to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly helps us keep track of your application and get you in front of the right people faster.
We think you need these skills to ace Technical Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your AWS experience and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your cloud support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technologies and how you can contribute to our Managed Services Operations team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples of how you've tackled incidents or challenges in previous roles. We’re all about analytical thinking and calmness under pressure, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Sanderson
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially the services mentioned in the job description like EC2, S3, and RDS. Be prepared to discuss how you've used these services in past roles and any challenges you've faced while managing AWS environments.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of incidents you've managed or resolved. Think about the steps you took to troubleshoot issues and how you communicated with stakeholders during critical incidents. This will demonstrate your calm and methodical approach under pressure.
✨Familiarise Yourself with Monitoring Tools
Since monitoring is a key part of the role, make sure you can talk about your experience with tools like CloudWatch or Grafana. If you’ve set up alerts or improved monitoring processes in the past, be ready to explain how you did it and the impact it had on operational stability.
✨Emphasise Your Teamwork and Communication Skills
This role involves working within a collaborative team, so highlight your experience in distributed teams. Share examples of how you've effectively communicated with colleagues and stakeholders, especially during incident management or change reviews.