At a Glance
- Tasks: Provide 1st and 2nd line desktop support and troubleshoot hardware/software issues.
- Company: Leading business in Durham with a focus on IT solutions.
- Benefits: Competitive pay, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in desktop support, especially with Windows 10/11.
The predicted salary is between 30000 - 40000 £ per year.
Position: 2nd Line Desktop Engineer
Location: Durham
Type: Contract - Outside IR35
Overview: A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects. You will support and troubleshoot both hardware and software issues.
Key Responsibilities:
- Provide 1st and 2nd line desktop support to end-users.
- Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops.
- O365 support and user admin.
- Troubleshoot and resolve desktop operating system issues on laptops.
- Swap out machines and address any ongoing technical issues for users.
- Contribute to the rollout of Windows operating systems.
- Hardware support, Printers, laptops etc.
Requirements:
- Proven experience in desktop support, particularly 2nd line support.
- Strong knowledge of Windows 10 or Windows 11 operating systems.
- Experience with Windows 10 rollout projects is acceptable; experience with Windows 11 is a plus.
- Proficiency in installing, configuring, and supporting Windows operating systems on laptops.
- Excellent troubleshooting skills for desktop operating system issues.
- Strong interpersonal skills for effective communication with users.
- Proven experience in hardware support/break-fix.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Desktop Engineer, Hardware, Software, 2nd Line, Windows in Durham employer: Sanderson
Join a dynamic and inclusive team in Durham as a 2nd Line Desktop Engineer, where your skills in hardware and software support will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while contributing to exciting IT projects. With a commitment to diversity and respect, we create an environment where every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer, Hardware, Software, 2nd Line, Windows in Durham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 10 and 11, make sure to highlight that in conversations. Bring up specific troubleshooting scenarios you've handled to demonstrate your expertise.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative!
✨Tip Number 4
Prepare for the interview by brushing up on common desktop support issues. Be ready to discuss how you’d tackle hardware and software problems, and don’t forget to ask questions about the team and projects!
We think you need these skills to ace Desktop Engineer, Hardware, Software, 2nd Line, Windows in Durham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd line desktop support and Windows operating systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to troubleshooting hardware and software issues, and show us your passion for IT.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled desktop support challenges in the past. We love seeing problem-solving in action, so share those success stories that demonstrate your expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Sanderson
✨Know Your Stuff
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any relevant hardware support. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the systems but can also handle real-world issues.
✨Showcase Your Communication Skills
As a 2nd Line Desktop Engineer, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms. During the interview, demonstrate your interpersonal skills by engaging with the interviewer and asking clarifying questions.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about common desktop support issues and how you would resolve them. You might even be asked to troubleshoot a problem on the spot, so stay calm and think through your process logically.
✨Highlight Your Project Experience
If you've been involved in any Windows rollout projects, make sure to highlight this experience. Discuss your role, the challenges faced, and how you contributed to the project's success. This will show that you have hands-on experience and can add value to their ongoing IT projects.
