At a Glance
- Tasks: Handle customer queries and resolve issues while delivering top-notch service.
- Company: Join a dynamic contact centre team in Durham with a focus on customer satisfaction.
- Benefits: Flexible working hours, both full-time and part-time options available.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience preferred; strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham. This is an office-based role offering flexible working patterns.
The Role
You'll be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service. You'll work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
- Handle customer queries efficiently and professionally
- Provide accurate information and resolve issues first time
- Update customer records using internal systems
- Follow set processes, quality standards, and compliance requirements
- Work collaboratively as part of a supportive team
- Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
- Previous customer service or contact centre experience preferred
- Strong communication and listening skills
- Confident using computers and multiple systems
- Customer-focused with a positive and professional approach
- Ability to work flexibly, including some weekend working
Working Hours
Flexible shift patterns are available, covering weekday and weekend hours on a fair rota basis. Both full-time and part-time options may be available.
Additional Information
- Office-based role in Durham
- BPSS security clearance required (or willingness to undergo clearance)
Important Notice: Shortlisted candidates will be contacted by telephone, so please only apply if you are available between 9:00am and 4:00pm to take a call.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Experience Specialist in Durham employer: Sanderson
Join our dynamic team in Durham as a Customer Experience Specialist, where we prioritise a supportive and inclusive work culture. We offer flexible working patterns to accommodate your lifestyle, alongside opportunities for professional growth through training and coaching. Our commitment to diversity ensures that every voice is valued, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Durham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Be ready for that phone call! Make sure you're available between 9:00am and 4:00pm, as that's when shortlisted candidates will be contacted. Have a quiet space ready for the chat.
✨Tip Number 4
Show your flexibility! Highlight your willingness to work various shifts, including weekends. This will make you stand out as a candidate who’s ready to jump in and help the team.
We think you need these skills to ace Customer Experience Specialist in Durham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role of a Customer Experience Specialist, so don’t hold back on showcasing your strengths!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. This will help us understand your experience better!
Show Your Personality:We love a positive and professional approach! Let your personality shine through in your application. Share examples that demonstrate your customer-focused attitude and how you handle challenges.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanderson
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled customer queries in the past and what strategies you used to resolve issues effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s values and mission. Understanding their approach to customer experience will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. This means nodding, summarising their points, and asking clarifying questions. It shows you’re engaged and value their input.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to explain how you would handle specific customer situations. Think of examples from your previous experience that highlight your problem-solving skills and ability to work under pressure.
