At a Glance
- Tasks: Provide top-notch customer support for life and pension policies in a fast-paced environment.
- Company: Join Servaada, a leading UK-based company focused on enhancing customer journeys.
- Benefits: Enjoy 20 days holiday, 5 rejuvenation days, and comprehensive health benefits.
- Other info: Opportunities for growth and training in a dynamic work environment.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Previous call centre experience and strong communication skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
Are you passionate about helping people and making a real difference in their lives? If so, you may be interested in our Customer Services team where you will be offering front line support to our customers.
We are looking for someone who is ready to dive into the world of life and pension policies, delivering top-notch service that puts our customer first. Working in our fast-paced Contact Centre, you will be handling a mix of inbound and outbound calls, aiming to resolve things first time and in the right way.
What we’re looking for...
- Previous Call Centre experience required
- Great communication skills and a natural ability to listen
- Strong communicators who can listen, simplify complex information, and stay calm under pressure
- Adaptable problem-solvers, with attention to detail and comfortable using multiple IT systems including Microsoft Office (Word & Excel)
- A team player who is open to feedback and always looking to improve
What you will get…
- Annual Leave: 20 days of paid holiday, plus 5 additional Rejuvenation Days to help you rest and recharge, alongside all UK public holidays
- Pension Scheme
- Life Assurance
- Income Protection
- Private Medical Insurance
What you will be doing...
- Handling calls to and from customers about their life assurance, savings, investments, or pension plans, confidently, making sure every customer feels heard and supported
- Respond to and resolve customer queries from different teams with empathy, maintaining high standards of service
- Maintain accurate records and documentation in line with company processes and regulatory requirements
- Spotting opportunities to improve how we do things and sharing your ideas
Why join us?
You will be part of a supportive team that is all about doing the right thing for our customers. You will receive the training you need, the support to grow, and the chance to make a real impact.
Customer Service Advisor employer: Sanderson
At Sanderson, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Belfast. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, ensuring that our team members thrive in their careers while enjoying competitive rewards and a strong focus on health and safety compliance. Join us to take ownership of impactful projects and be part of a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanderson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanderson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanderson:Your cover letter is your chance to shine! Tell us why you want to work at Sanderson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanderson!
How to prepare for a job interview at Sanderson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
