At a Glance
- Tasks: Handle customer queries and resolve issues in a fast-paced contact centre.
- Company: Dynamic contact centre team based in Durham with a focus on customer service.
- Benefits: Flexible working patterns, supportive team environment, and opportunities for training.
- Other info: Office-based role with both full-time and part-time options available.
- Why this job: Join a diverse team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for a Customer Experience Specialist to join a busy, customer-focused contact centre team based in Durham. This is an office-based role offering flexible working patterns.
The Role
You will be responsible for handling inbound customer enquiries, resolving issues at first point of contact, and delivering a consistently high level of customer service. You will work in a fast-paced environment, using multiple systems while ensuring all interactions meet quality, compliance, and regulatory standards.
Key Responsibilities
- Handle customer queries efficiently and professionally
- Provide accurate information and resolve issues first time
- Update customer records using internal systems
- Follow set processes, quality standards, and compliance requirements
- Work collaboratively as part of a supportive team
- Engage in training, coaching, and continuous improvement activities
Skills & Experience Required
- Previous customer service or contact centre experience preferred
- Strong communication and listening skills
- Confident using computers and multiple systems
- Customer-focused with a positive and professional approach
- Ability to work flexibly, including some weekend working
Working Hours
Flexible shift patterns are available, covering weekday and weekend hours on a fair rota basis. Both full-time and part-time options may be available.
Additional Information
- Office-based role in Durham
- BPSS security clearance required (or willingness to undergo clearance)
Important Notice
Shortlisted candidates will be contacted by telephone, so please only apply if you are available between 9:00am and 4:00pm to take a call.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Experience Specialist employer: Sanderson
Join our dynamic team in Durham as a Customer Experience Specialist, where we prioritise a supportive and inclusive work culture. Enjoy flexible working patterns that cater to your lifestyle while benefiting from ongoing training and development opportunities to enhance your skills. With a commitment to delivering exceptional customer service, you'll be part of a collaborative environment that values diversity and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your interview.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky customer queries during the interview.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've resolved issues at first point of contact in previous roles. This will demonstrate your customer-focused approach and problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Don't forget to apply through our website for the best chance!
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role of a Customer Experience Specialist, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since this role is all about handling customer queries, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of a time you resolved an issue effectively.
Be Professional and Positive:We’re looking for a customer-focused approach, so make sure your application reflects a positive attitude. Highlight any experiences where you’ve gone above and beyond for customers, as this will resonate well with us.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get in touch with you quickly if you’re shortlisted!
How to prepare for a job interview at Sanderson
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult situations and provide examples of when you've resolved issues at first contact. This shows you're not just familiar with the role but also passionate about delivering great service.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s values and mission. Understanding their approach to customer experience will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a Customer Experience Specialist, as it reflects how you would interact with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to explain how you’d handle specific customer situations. Think of a few examples from your past experience that highlight your problem-solving skills and ability to work under pressure. This will help you stand out as a candidate who can thrive in a fast-paced environment.
