At a Glance
- Tasks: Drive change across customer journeys and improve commercial performance.
- Company: Leading organisation in financial services with a focus on transformation.
- Benefits: Competitive salary, bonus, hybrid work, and comprehensive benefits.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer outcomes and business success.
- Qualifications: Experience in business change and strong stakeholder management skills.
The predicted salary is between 60000 - 60000 £ per year.
We’re supporting a leading organisation to hire a Customer & Commercial Change Manager into a high-impact role operating across customer outcomes, commercial performance and governance. This is a fast-paced, highly visible position suited to someone who enjoys variety, influence and driving change across a business.
The Role
- You’ll work across the full customer lifecycle (acquisition, sales, retention, pricing & product), helping to:
- Review and improve customer journeys, processes and policies
- Ensure alignment with Consumer Duty, balancing customer and commercial outcomes
- Support business initiatives with insight, challenge and practical recommendations
- Manage risk, breaches and remediation activity
- Deliver exec-level reporting, board packs and governance forums
- Partner with stakeholders from operations through to senior leadership
You’ll need to be equally comfortable in the detail and at a strategic level, often switching between both.
What We’re Looking For
- Experience in business change, transformation or project delivery
- Strong understanding of regulated environments / Consumer Duty
- Experience improving processes, controls or customer journeys
- Confident stakeholder management across multiple levels
- Strong commercial awareness and customer-first mindset
The Person
- Dynamic & adaptable – thrives in a fast-paced environment
- Resilient & proactive – able to juggle competing priorities
- Curious & analytical – identifies issues and drives improvement
- Commercially balanced – understands both customer and revenue impact
If you’re looking for a role where you can influence change, improve customer outcomes and drive commercial value, get in touch.
Customer and Commercial Change Manager employer: Sanderson
Join a leading organisation in Bristol as a Customer and Commercial Change Manager, where you will thrive in a dynamic and fast-paced environment that values innovation and collaboration. With a strong focus on employee growth, the company offers comprehensive benefits, including a competitive salary, bonus structure, and opportunities for professional development, all while fostering a culture that prioritises both customer satisfaction and commercial success. Experience the unique advantage of working in a hybrid model, allowing for flexibility and work-life balance, while making a significant impact on customer journeys and business transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Commercial Change Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer & Commercial Change Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to business change and stakeholder management. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved customer journeys or driven transformation in previous roles. We want to see that you can bring real value to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer and Commercial Change Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer & Commercial Change Manager. Highlight your experience in business change and transformation, and don’t forget to showcase your understanding of regulated environments and Consumer Duty.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced role. Mention specific examples of how you've improved customer journeys or managed stakeholder relationships in the past.
Showcase Your Analytical Skills:Since the role requires a curious and analytical mindset, make sure to include examples of how you've identified issues and driven improvements in previous positions. This will show us that you can think critically and strategically.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Sanderson
✨Know Your Customer Journey
Make sure you understand the full customer lifecycle, from acquisition to retention. Be ready to discuss how you've improved customer journeys in the past and how you can apply that experience to this role.
✨Showcase Your Change Management Skills
Prepare examples of your experience in business change and transformation. Highlight specific projects where you’ve driven change and the impact it had on customer outcomes and commercial performance.
✨Master Stakeholder Management
Think about how you’ve successfully managed stakeholders at various levels. Be prepared to share strategies you’ve used to engage with senior leadership and ensure alignment across teams.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you identify issues and drive improvements. Bring examples of how your analytical skills have led to process enhancements or risk management in previous roles.
