At a Glance
- Tasks: Design and support modern contact centre solutions using Genesys Cloud.
- Company: Leading organisation with a commitment to diversity and inclusion.
- Benefits: Excellent day rates, flexible working, and potential for contract extension.
- Other info: Supportive environment with a focus on equality and career growth.
- Why this job: Join a dynamic team and make an impact in the tech industry.
- Qualifications: Experience with Genesys Cloud, APIs, and omnichannel solutions required.
The predicted salary is between 60000 - 80000 £ per year.
Cardiff - 1x a month 6-month initial contract with scope to extend. Excellent day rates. Umbrella engagement.
I'm currently partnering with a leading organisation seeking a hands-on Genesys Cloud Engineer to design, deliver and support modern contact centre solutions.
Key Skills Experience:
- Proven track record designing and building Genesys Cloud Architect flows across voice, email and messaging channels
- Experience developing APIs and integrating third-party tools and services
- Strong understanding of REST APIs and web services
- Knowledge of IP telephony, Genesys Cloud Edge devices and SIP trunking
- Ability to diagnose and resolve complex technical issues, including analysing SIP traces
- Basic understanding of Terraform and Genesys CX as Code
- Experience with omnichannel contact centre solutions
- Knowledge of AI and automation capabilities within Genesys Cloud
- Experience integrating Genesys Cloud with third-party systems
- Understanding of cloud infrastructure and security best practices
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Genesys Cloud Engineer in Cardiff employer: Sanderson
Join a leading organisation in Cardiff as a Genesys Cloud Engineer, where you will be part of a diverse and inclusive community that values respect and equality. With excellent day rates and the opportunity for contract extension, this role offers a dynamic work culture focused on innovation and collaboration, alongside ample opportunities for professional growth in the rapidly evolving field of contact centre solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Genesys Cloud Engineer in Cardiff
✨Get Involved in Tech Meetups
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✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Sanderson that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Genesys Cloud Engineer in Cardiff
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sanderson, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sanderson can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sanderson will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sanderson
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sanderson. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sanderson.
