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- Tasks: Lead a dynamic sales and operations team to drive performance and transformation.
- Company: Established consumer services organisation with a focus on growth and innovation.
- Benefits: Attractive salary, car allowance, bonus potential, and comprehensive benefits.
- Other info: Fast-paced environment with significant opportunities for career progression.
- Why this job: Be at the forefront of change in a high-impact leadership role.
- Qualifications: Senior leadership experience in KPI-driven environments and strong commercial acumen.
The predicted salary is between 100000 - 120000 ÂŁ per year.
Head of Sales Operations (including contact centres) Bristol - 4 days per week in the office ÂŁ100,000 to ÂŁ120,000 salary + ÂŁ7,500 car allowance + Bonus to 25% + Benefits
Consumer Services Business | Bristol
We are working with a large, well-established consumer services organisation operating at scale across the UK, supporting millions of members through a critical, high-volume contact-centre operation. The organisation is private-equity backed, high-growth and performance-led, with an ambitious agenda across commercial performance, customer experience and technology-enabled transformation. They are now appointing a Head of Sales Operations to play a pivotal leadership role within their largest business division.
The Role:
Reporting directly to the CEO of the business division, this role leads a large-scale, multi-site, multi-channel sales and service operation, spanning:
- New business, renewals and retention
- Consumer and SME customer service
- Inbound and outbound activity
- Multi-site delivery (Bristol as the primary hub, plus a secondary UK site)
- A mix of in-house teams and outsourced partners
This is a high-visibility, outcome-driven role in an environment that demands pace, accountability and constant improvement.
You will be responsible for:
- End-to-end trading and performance outcomes
- Deep operational grip across KPIs, forecasting and capacity
- Leading a strong, engaged operational leadership team
- Acting as the senior operational interface with digital and technology teams
- Driving transformation through AI, tooling, process and customer journey optimisation
This is not a “run the status quo” position. The expectation is to take an already well-performing operation and unlock the next step-change in results.
The Environment:
- High autonomy, low bureaucracy, strong Board visibility
- Relentless focus on performance and continuous improvement
- Technologically progressive, with significant investment in AI and tooling
- On-site leadership culture with strong presence in the operation is essential (minimum 4 days per week in Bristol)
- This environment suits individuals who thrive under pressure, scrutiny and pace and is not designed to be comfortable.
About You:
The organisation is deliberately open-minded on background, but successful candidates will demonstrate:
- Senior leadership experience in complex, KPI-driven operational environments
- Strong commercial and analytical capability, not just people leadership
- Ability to operate at both strategic and hands-on trading levels
- Confidence engaging Executive and Board-level stakeholders
- A leadership style that brings teams with you through demanding change
There is particular interest in candidates who have:
- Entered senior operations roles from commercial, planning, transformation, consulting or improvement backgrounds, or
- Built deep operational credentials and are ready to stretch into a broader, more commercially exposed leadership role
Reward
- Competitive base salary (broad band dependent on experience)
- Bonus and car allowance
- Clear potential for progression into broader group-level operational leadership
Sales & Operations Manager - Travel in Bristol employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Operations Manager - Travel in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and how they operate. This will not only help you answer questions but also show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role. Focus on your leadership style and how you can drive performance and transformation – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Sales & Operations Manager - Travel in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales & Operations Manager. Highlight your experience in KPI-driven environments and any leadership roles you've held that align with the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this high-visibility role. Share specific examples of how you've driven transformation and improved performance in previous positions.
Showcase Your Analytical Skills: Since this role requires strong commercial and analytical capabilities, be sure to include any relevant metrics or achievements that demonstrate your ability to analyse data and drive results.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Sanderson
✨Know Your Numbers
For a role like Head of Sales Operations, it's crucial to be well-versed in KPIs and performance metrics. Brush up on relevant statistics and be ready to discuss how you've driven results in previous roles. This shows you understand the commercial side of operations.
✨Showcase Your Leadership Style
This position demands a strong leadership presence. Prepare examples that highlight your ability to lead teams through change and engage with stakeholders at all levels. Think about times when you’ve successfully navigated complex operational challenges.
✨Embrace Technology
With a focus on AI and technology-enabled transformation, be prepared to discuss your experience with digital tools and how they can enhance customer journeys. Share specific instances where you've implemented tech solutions to improve operations.
✨Demonstrate Your Strategic Thinking
The role requires both strategic insight and hands-on execution. Be ready to articulate your vision for driving performance improvements while also detailing how you’ve executed strategies in fast-paced environments. This balance is key to impressing the interviewers.