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- Tasks: Lead a dynamic sales and service operation, driving performance and transformation.
- Company: Established consumer services organisation with a focus on growth and innovation.
- Benefits: Competitive salary, car allowance, bonus potential, and excellent benefits.
- Other info: Thriving, fast-paced environment with opportunities for career progression.
- Why this job: Make a real impact in a high-visibility role with significant autonomy.
- Qualifications: Senior leadership experience in KPI-driven environments and strong commercial acumen.
The predicted salary is between 100000 - 120000 £ per year.
Head of Sales Operations (including contact centres) Bristol - 4 days per week in the office £100,000 to £120,000 salary + £7,500 car allowance + Bonus to 25% + Benefits
Consumer Services Business | Bristol
We are working with a large, well-established consumer services organisation operating at scale across the UK, supporting millions of members through a critical, high-volume contact-centre operation. The organisation is private-equity backed, high-growth and performance-led, with an ambitious agenda across commercial performance, customer experience and technology-enabled transformation. They are now appointing a Head of Sales Operations to play a pivotal leadership role within their largest business division.
The Role:
Reporting directly to the CEO of the business division, this role leads a large-scale, multi-site, multi-channel sales and service operation, spanning:
- New business, renewals and retention
- Consumer and SME customer service
- Inbound and outbound activity
- Multi-site delivery (Bristol as the primary hub, plus a secondary UK site)
- A mix of in-house teams and outsourced partners
This is a high-visibility, outcome-driven role in an environment that demands pace, accountability and constant improvement.
You will be responsible for:
- End-to-end trading and performance outcomes
- Deep operational grip across KPIs, forecasting and capacity
- Leading a strong, engaged operational leadership team
- Acting as the senior operational interface with digital and technology teams
- Driving transformation through AI, tooling, process and customer journey optimisation
This is not a “run the status quo” position. The expectation is to take an already well-performing operation and unlock the next step-change in results.
The Environment:
- High autonomy, low bureaucracy, strong Board visibility
- Relentless focus on performance and continuous improvement
- Technologically progressive, with significant investment in AI and tooling
- On-site leadership culture with strong presence in the operation is essential (minimum 4 days per week in Bristol)
- This environment suits individuals who thrive under pressure, scrutiny and pace and is not designed to be comfortable.
About You:
The organisation is deliberately open-minded on background, but successful candidates will demonstrate:
- Senior leadership experience in complex, KPI-driven operational environments
- Strong commercial and analytical capability, not just people leadership
- Ability to operate at both strategic and hands-on trading levels
- Confidence engaging Executive and Board-level stakeholders
- A leadership style that brings teams with you through demanding change
There is particular interest in candidates who have:
- Entered senior operations roles from commercial, planning, transformation, consulting or improvement backgrounds, or
- Built deep operational credentials and are ready to stretch into a broader, more commercially exposed leadership role
Reward
- Competitive base salary (broad band dependent on experience)
- Bonus and car allowance
- Clear potential for progression into broader group-level operational leadership
Sales & Operation Planning Director in Bristol employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Operation Planning Director in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and how they operate. We want you to walk in feeling confident and ready to discuss how you can drive performance and transformation in their sales operations.
✨Tip Number 3
Showcase your leadership style! When you get the chance to chat with potential employers, share examples of how you've led teams through change and improved performance. We want to see that you can engage and inspire others, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for candidates who are ready to take on high-visibility roles and make a real impact.
We think you need these skills to ace Sales & Operation Planning Director in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales & Operation Planning Director. Highlight your experience in leading complex, KPI-driven operations and any relevant achievements that showcase your commercial and analytical skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-visibility role. Mention your leadership style and how you can drive transformation and continuous improvement in a fast-paced environment.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've successfully managed multi-site operations or led teams through significant change. We want to see how you've engaged with stakeholders at all levels, especially in high-pressure situations.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at Sanderson
✨Know Your Numbers
As a Sales & Operation Planning Director, you'll need to demonstrate your grasp of KPIs and performance metrics. Brush up on the key figures relevant to the role and be ready to discuss how you've driven results in previous positions.
✨Showcase Your Leadership Style
This role requires a strong leadership presence. Prepare examples that highlight your ability to lead teams through change and how you engage with stakeholders at all levels. Think about specific challenges you've faced and how you navigated them.
✨Understand the Business Landscape
Familiarise yourself with the consumer services sector and the specific challenges it faces. Be prepared to discuss how you would approach transformation and optimisation within a high-volume contact centre environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare for scenario-based questions where you might need to outline your approach to improving operational efficiency or enhancing customer experience.