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- Tasks: Lead a dynamic sales operations team and drive performance improvements.
- Company: Join a high-growth consumer services organisation with a focus on innovation.
- Benefits: Attractive salary, car allowance, bonus potential, and comprehensive benefits.
- Other info: Opportunity for career progression in a supportive, high-performance culture.
- Why this job: Make a significant impact in a fast-paced, technology-driven environment.
- Qualifications: Proven senior leadership experience in KPI-focused operations.
The predicted salary is between 100000 - 120000 ÂŁ per year.
We are working with a large, well‑established consumer services organisation operating at scale across the UK, supporting millions of members through a critical, high‑volume contact‑centre operation. The organisation is private‑equity backed, high‑growth and performance‑led, with an ambitious agenda across commercial performance, customer experience and technology‑enabled transformation. They are now appointing a Head of Sales Operations to play a pivotal leadership role within their largest business division.
The Role:
- Reporting directly to the CEO of the business division, this role leads a large‑scale, multi‑site, multi‑channel sales and service operation, spanning:
- New business, renewals and retention
- Consumer and SME customer service
- Inbound and outbound activity
- Multi‑site delivery (Bristol as the primary hub, plus a secondary UK site)
- A mix of in‑house teams and outsourced partners
This is a high‑visibility, outcome‑driven role in an environment that demands pace, accountability and constant improvement.
You will be responsible for:
- End‑to‑end trading and performance outcomes
- Deep operational grip across KPIs, forecasting and capacity
- Leading a strong, engaged operational leadership team
- Acting as the senior operational interface with digital and technology teams
- Driving transformation through AI, tooling, process and customer journey optimisation
This is not a “run the status quo” position. The expectation is to take an already well‑performing operation and unlock the next step‑change in results.
The Environment:
- High autonomy, low bureaucracy, strong Board visibility
- Relentless focus on performance and continuous improvement
- Technologically progressive, with significant investment in AI and tooling
- On‑site leadership culture with strong presence in the operation is essential (minimum 4 days per week in Bristol)
This environment suits individuals who thrive under pressure, scrutiny and pace and is not designed to be comfortable.
About You:
The organisation is deliberately open‑minded on background, but successful candidates will demonstrate:
- Senior leadership experience in complex, KPI‑driven operational environments
- Strong commercial and analytical capability, not just people leadership
- Ability to operate at both strategic and hands‑on trading levels
- Confidence engaging Executive and Board‑level stakeholders
- A leadership style that brings teams with you through demanding change
There is particular interest in candidates who have:
- Entered senior operations roles from commercial, planning, transformation, consulting or improvement backgrounds, or
- Built deep operational credentials and are ready to stretch into a broader, more commercially exposed leadership role
Reward:
- Competitive base salary (broad band dependent on experience)
- Bonus and car allowance
- Clear potential for progression into broader group‑level operational leadership
Head of Sales Operations in Bristol employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales Operations in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Sales Operations role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company’s recent performance and challenges. Be ready to discuss how your experience can drive transformation and improve KPIs. Show them you’re not just another candidate; you’re the one who can unlock their next step-change!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your leadership style and how you engage teams through change. Make sure you can confidently discuss your commercial and analytical capabilities, as these are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Head of Sales Operations in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Sales Operations role. Highlight your experience in leading sales operations, managing KPIs, and driving transformation. We want to see how your background aligns with our ambitious agenda!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-visibility role. Share specific examples of how you've driven performance and led teams through change. We love a good story!
Showcase Your Leadership Style: In your application, make sure to showcase your leadership style. We’re looking for someone who can engage teams and stakeholders alike. Share how you’ve successfully navigated demanding environments and brought teams along with you.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sanderson
✨Know Your Numbers
As a Head of Sales Operations, you'll need to demonstrate your grasp of KPIs and performance metrics. Brush up on the key figures relevant to sales operations, such as conversion rates, customer retention rates, and revenue growth. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Leadership Style
This role requires a strong leadership presence, so think about how you can convey your leadership style during the interview. Prepare examples of how you've led teams through change and transformation, especially in high-pressure environments. Highlight your ability to engage and inspire your team while driving performance.
✨Understand the Business Landscape
Familiarise yourself with the consumer services sector and the specific challenges it faces. Research the company’s competitors and market position. Being able to discuss industry trends and how they impact sales operations will show that you're not just a numbers person but also a strategic thinker.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational thinking. Think about potential challenges in multi-site operations or integrating new technology. Prepare structured responses that outline your thought process and the steps you would take to address these challenges.