At a Glance
- Tasks: Support vulnerable customers and improve their outcomes through strategic initiatives.
- Company: Wesleyan, a trusted financial services provider since 1841.
- Benefits: Competitive salary, annual bonus, flexible working, and generous holiday allowance.
- Other info: Diverse culture with opportunities for professional growth and community involvement.
- Why this job: Make a real impact on customer lives while working in a collaborative environment.
- Qualifications: Experience in supporting vulnerable customers and understanding regulatory requirements.
The predicted salary is between 43000 - 43000 £ per year.
Salary: Up to £43,000 based on skills and experience
Contract Type: Fixed Term Contract
Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week
Shape Brighter Futures with Wesleyan. Established in 1841, Wesleyan helps trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.
Make a Difference in Customer Outcomes. At Wesleyan, delivering good customer outcomes is at the heart of everything we do. Our Customer Outcomes team plays a key role in ensuring vulnerable customers receive the support they need and are treated fairly, consistently, and in line with Consumer Duty expectations.
As a Vulnerability Specialist, you’ll help embed Wesleyan’s Extra Support (Vulnerable Customer) Strategy across the business, supporting teams to understand and apply vulnerability principles in their day-to-day activities. This is a hands-on role focused on improving outcomes for vulnerable customers by turning policy into practical action and helping drive positive change across the organisation.
Your Impact. Here’s how you’ll make a difference:
- Support the embedding of Wesleyan’s Vulnerability (Extra Support) Strategy across the business, helping teams deliver consistent support for vulnerable customers.
- Work with stakeholders across Operations, Risk, Compliance, Product and Customer teams to improve customer journeys, processes and customer outcomes.
- Support the delivery of vulnerability improvement initiatives and maturity framework activities, helping drive positive behavioural and operational change.
- Use customer insight, feedback, complaints and management information to identify themes, risks and opportunities to improve outcomes for vulnerable customers.
- Act as a vulnerability subject matter expert, providing guidance, training and practical support to help colleagues understand and apply Consumer Duty expectations.
What You’ll Bring. You’re passionate about improving customer outcomes and have experience supporting vulnerable customers within a regulated environment.
- Experience within Financial Services, with a strong understanding of vulnerable customer requirements and Consumer Duty expectations.
- Experience working in Operations, Customer Experience, Change, Risk or Compliance roles within a regulated environment.
- Proven ability to support the implementation of policies, frameworks, customer outcome initiatives or business change activities.
- Strong stakeholder management and communication skills, with the ability to influence and support colleagues across different areas of the business.
- A proactive and analytical approach, with the ability to identify themes, solve problems and translate regulatory expectations into practical customer outcomes.
Benefits That Work for You. We believe rewards should reflect the life you live. Here’s what you can expect:
- Annual bonus to recognise your contribution.
- 28 days holiday (plus a culture day!) – rising to 30 days with service.
- Flexible hybrid working for better work-life balance.
- Company pension scheme – matched plus 2% (up to 10%).
- Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
- Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
- Enhanced family leave and two volunteering days to give back to causes you care about.
Discover the full range of benefits: Wesleyan Careers Rewards.
Why Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options.
If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.
What to Know Before Applying. Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.
Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment.
Regulatory Requirements: As a financial services organisation, we adopt the highest standards. This role is subject to regulatory checks, including criminal record and credit checks, and ongoing assessments under the SMCR Framework.
Ready to Shape Your Future? Apply today and join us in creating brighter financial futures—for our customers, our members, and you.
Specialist Nederlandse taal voor NT2 in Birmingham employer: Sanderson
Wesleyan is an exceptional employer that prioritises collaboration, innovation, and integrity, making it a great place for professionals passionate about improving customer outcomes. With a flexible hybrid working model based in Birmingham, employees enjoy a supportive work culture, generous benefits including an annual bonus, enhanced family leave, and opportunities for personal growth through training and volunteering. Join us to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Nederlandse taal voor NT2 in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Sanderson. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Specialist Nederlandse taal voor NT2 in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Sanderson.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Sanderson's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Sanderson
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Sanderson.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Sanderson will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Sanderson employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
