At a Glance
- Tasks: Support vulnerable customers and improve their outcomes through strategic initiatives.
- Company: Wesleyan, a trusted financial services provider since 1841.
- Benefits: Up to £43,000 salary, annual bonus, 28 days holiday, and flexible hybrid working.
- Other info: Join a diverse culture that values your contributions and offers excellent career growth.
- Why this job: Make a real impact on customer experiences while working in a collaborative environment.
- Qualifications: Experience in supporting vulnerable customers within regulated environments is essential.
The predicted salary is between 43000 - 43000 £ per year.
Salary: Up to £43,000 based on skills and experience
Contract Type: Fixed Term Contract
Location: Hybrid working (office based in Birmingham) – typically 2 days in the office per week
Shape Brighter Futures with Wesleyan. Established in 1841, Wesleyan helps trusted professionals—GPs, hospital doctors, dentists, and teachers—secure their financial future. Today, we’re proud to continue that mission with passion and purpose. If you’re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we’d love to hear from you.
Make a Difference in Customer Outcomes. At Wesleyan, delivering good customer outcomes is at the heart of everything we do. Our Customer Outcomes team plays a key role in ensuring vulnerable customers receive the support they need and are treated fairly, consistently, and in line with Consumer Duty expectations.
As a Vulnerability Specialist, you’ll help embed Wesleyan’s Extra Support (Vulnerable Customer) Strategy across the business, supporting teams to understand and apply vulnerability principles in their day-to-day activities. This is a hands-on role focused on improving outcomes for vulnerable customers by turning policy into practical action and helping drive positive change across the organisation.
Your Impact. Here’s how you’ll make a difference:
- Support the embedding of Wesleyan’s Vulnerability (Extra Support) Strategy across the business, helping teams deliver consistent support for vulnerable customers.
- Work with stakeholders across Operations, Risk, Compliance, Product and Customer teams to improve customer journeys, processes and customer outcomes.
- Support the delivery of vulnerability improvement initiatives and maturity framework activities, helping drive positive behavioural and operational change.
- Use customer insight, feedback, complaints and management information to identify themes, risks and opportunities to improve outcomes for vulnerable customers.
- Act as a vulnerability subject matter expert, providing guidance, training and practical support to help colleagues understand and apply Consumer Duty expectations.
What You'll Bring:
- You’re passionate about improving customer outcomes and have experience supporting vulnerable customers within a regulated environment.
- Experience within Financial Services, with a strong understanding of vulnerable customer requirements and Consumer Duty expectations.
- Experience working in Operations, Customer Experience, Change, Risk or Compliance roles within a regulated environment.
- Proven ability to support the implementation of policies, frameworks, customer outcome initiatives or business change activities.
- Strong stakeholder management and communication skills, with the ability to influence and support colleagues across different areas of the business.
- A proactive and analytical approach, with the ability to identify themes, solve problems and translate regulatory expectations into practical customer outcomes.
Benefits That Work for You. We believe rewards should reflect the life you live. Here’s what you can expect:
- Annual bonus to recognise your contribution.
- 28 days holiday (plus a culture day!) – rising to 30 days with service.
- Flexible hybrid working for better work-life balance.
- Company pension scheme – matched plus 2% (up to 10%).
- Free secure underground Birmingham city centre parking (subject to availability, weekend use included).
- Salary sacrifice schemes that help you provide the things that matter – to include PMI, Electric Vehicle Leasing and cashback on everyday essentials.
- Enhanced family leave and two volunteering days to give back to causes you care about.
Discover the full range of benefits: Wesleyan Careers Rewards.
Why Wesleyan? We’re building a culture where everyone belongs. Diversity isn’t just a policy—it’s part of who we are. Whatever your background, we want you to feel valued and empowered to thrive. We’re proud supporters of the ABI Making Flexible Work campaign, which means we’re open to discussing flexible working, job shares, and part-time options.
If you need reasonable adjustments during the recruitment process, just let us know—we’re here to support you.
What to Know Before Applying:
- Right to Work: We’re unable to provide VISA sponsorship, so you’ll need the legal right to live and work in the UK.
- Advert Closing: We typically advertise for two weeks but may close early if we receive a high volume of applications—apply early to avoid disappointment.
- Regulatory Requirements: As a financial services organisation, we adopt the highest standards. This role is subject to regulatory checks, including criminal record and credit checks, and ongoing assessments under the SMCR Framework.
Ready to Shape Your Future? Apply today and join us in creating brighter financial futures—for our customers, our members, and you.
Cybersecurity Specialist in Birmingham employer: Sanderson
Wesleyan is an exceptional employer that prioritises collaboration, innovation, and integrity, making it a perfect fit for those passionate about improving customer outcomes. With a strong commitment to employee growth, flexible hybrid working arrangements, and a comprehensive benefits package including an annual bonus and enhanced family leave, Wesleyan fosters a supportive work culture where diversity is celebrated and everyone can thrive. Located in Birmingham, employees enjoy the convenience of free secure parking and the opportunity to make a meaningful impact on vulnerable customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Cybersecurity Specialist in Birmingham
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Sanderson, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Sanderson
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Sanderson. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Cybersecurity Specialist in Birmingham
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Sanderson insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Sanderson that you’re committed to staying ahead in the game.
How to prepare for a job interview at Sanderson
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Sanderson to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Sanderson.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
