Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain digital applications, ensuring reliability and performance.
- Company: Join a leading client focused on innovative digital solutions.
- Benefits: Enjoy a hybrid work environment with flexible options.
- Why this job: Be part of a dynamic team improving digital services and making an impact.
- Qualifications: Experience in digital solutions support and strong troubleshooting skills required.
- Other info: Knowledge of ITIL processes and server operating systems is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for proactive and skilled Digital Applications Support Specialist to ensure the reliability and performance of digital solutions for a leading client (hybrid opportunity)
Key Responsibilities:
- Support & Maintenance: Proactively support and maintain the company’s current and future digital applications and websites.
- Collaboration: Work with internal and external parties to maintain application reliability.
- Monitoring: Create and maintain relevant monitors/metrics for digital applications and websites.
- Incident Management: Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams.
- Problem Management: Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities.
- Process Improvement: Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality.
Skills
- Experience in Supporting and Implementing Digital solutions.
- Technical acumen – Investigating/Troubleshooting IT Infrastructure and Digital related incidents
- Knowledge of ITIL processes
- Knowledge of Linux and Windows Server Operating Systems, .Net / IIS Web Application, DevOps processes, Web Application Firewalls
- Excellent customer communication skills
- Analytical and problem solving mindset.
Application Support Specialist employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarize yourself with ITIL processes, as they are crucial for incident and problem management. Understanding these frameworks will help you demonstrate your ability to manage incidents effectively during the interview.
✨Tip Number 2
Brush up on your technical skills related to Linux and Windows Server Operating Systems. Being able to discuss specific troubleshooting scenarios or past experiences with these systems can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've improved service quality in previous roles. Highlighting your analytical mindset and problem-solving skills will show us that you're proactive and results-oriented.
✨Tip Number 4
Practice your customer communication skills. Since this role involves collaboration with various stakeholders, being able to articulate technical issues clearly and effectively is essential.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in supporting and implementing digital solutions. Use specific examples that showcase your technical acumen and problem-solving skills related to IT infrastructure.
Showcase Technical Skills: Clearly list your knowledge of Linux and Windows Server Operating Systems, .Net / IIS Web Applications, and DevOps processes. Mention any relevant certifications or training that demonstrate your expertise.
Demonstrate Communication Skills: Since excellent customer communication skills are crucial for this role, provide examples of how you've effectively communicated with clients or team members in past positions. This could include resolving incidents or collaborating on projects.
Focus on Process Improvement: Discuss any experiences you have with analyzing and improving IT service processes. Highlight specific SLAs and KPIs you have tracked and how you contributed to enhancing service quality in previous roles.
How to prepare for a job interview at Sanderson
✨Show Your Technical Skills
Be prepared to discuss your experience with supporting and implementing digital solutions. Highlight specific incidents you've managed, especially those involving Linux and Windows Server Operating Systems or .Net/IIS applications.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've triaged and resolved incidents in the past. Discuss your approach to root cause analysis and how you’ve driven improvements based on your findings.
✨Highlight Your Collaboration Experience
Since collaboration is key for this role, share instances where you've worked with internal and external teams. Emphasize your communication skills and how they helped maintain application reliability.
✨Understand ITIL Processes
Familiarize yourself with ITIL processes as they are crucial for this position. Be ready to discuss how you've applied these principles in previous roles, particularly in incident and problem management.
