At a Glance
- Tasks: Provide top-notch support for a high-volume financial platform and troubleshoot issues.
- Company: Established FinTech company with a strong reputation and over 30 years in the UK market.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Other info: Be part of a supportive environment with excellent career advancement potential.
- Why this job: Join a dynamic team and enhance your skills while making a real impact.
- Qualifications: Experience in 1st line application support and strong problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
We're hiring a 1st Line Application Support Engineer to join a FinTech product team supporting a high-volume, business-critical financial platform used by global clients. This role sits at the front line of support, handling incidents and service requests, ensuring issues are triaged effectively and progressed in line with SLAs. The company in question are well-regarded and have been operating in the UK for over 30 years. They believe in giving people space to grow and learn, so this is a great opportunity to leverage your existing expertise whilst learning new skills in a commercial environment.
Responsibilities
- Log, categorise and triage incoming incidents and service requests.
- Carry out initial investigation and troubleshooting, escalating where required.
- Maintain accurate ticket updates, including customer communication and root cause analysis.
- Support releases and configuration changes following change management processes.
- Assist with routine maintenance and proactive system health checks.
- Participate in a 24×7 on-call support rota.
Required Experience
- Proven commercial 1st line application support experience.
Application Support Engineer employer: Sanderson
At Sanderson, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Belfast. Our commitment to employee growth is evident through tailored development programmes and opportunities for advancement, ensuring that our team members thrive in their careers while enjoying competitive rewards and a strong focus on health and safety compliance. Join us to take ownership of impactful projects and be part of a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Engineers and practice your answers. We recommend using the STAR method to structure your responses – it really helps to showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to discuss them. We love seeing how you’ve tackled challenges in the past, especially if they relate to incident management or troubleshooting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your 1st line support experience and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled incidents and service requests in the past. We love seeing candidates who can demonstrate their troubleshooting abilities and how they’ve effectively triaged issues.
Keep It Clear and Concise:When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanderson
✨Know Your Stuff
Make sure you brush up on your 1st line application support knowledge. Familiarise yourself with common issues and troubleshooting techniques relevant to financial platforms. Being able to discuss specific scenarios you've handled in the past will show that you're ready for the role.
✨Understand the Company
Do a bit of research on the company’s history and their FinTech products. Knowing how they operate and what their clients need will help you tailor your answers and demonstrate your genuine interest in the position.
✨Practice Your Communication Skills
Since you'll be handling incidents and communicating with clients, practice explaining technical issues in simple terms. Role-play with a friend or family member to get comfortable with this, as clear communication is key in support roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their support processes, team dynamics, or opportunities for growth. It shows that you’re engaged and thinking about how you can fit into their team.
