Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support via phone, email, and remote assistance.
- Company: Join a leading IT MSP in Bristol, specialising in Microsoft cloud services.
- Benefits: Enjoy a hybrid work model with competitive salary and inclusive culture.
- Why this job: Be part of a diverse team focused on customer satisfaction and tech solutions.
- Qualifications: Experience in IT support or service desk roles is preferred; familiarity with Office 365 is a plus.
- Other info: We value respect and equality, welcoming applicants from all backgrounds.
The predicted salary is between 20000 - 29000 £ per year.
Our client, a leading and expanding IT MSP located in the Bristol area, and a Microsoft cloud service provider, is looking to hire a 1st line support engineer. The successful candidate will offer outsourced, 1st line IT support (Service desk), security, hybrid cloud as well as modern workspace.
Responsibilities:
- 1st line tech support via phone, email, remote and deskside.
- Strong customer service experience.
- Troubleshoot & resolve hardware, software and network issues to provide resolutions.
- Escalate complex issues to the 2/3 tier support or to the relevant supplier.
- Maintain records of customer interactions in the ticketing system.
- Ensuring high levels of customer satisfaction through timely & effective problem resolution.
Skills and experience required (not all essential):
- Office 365
- Intune
- Windows
- Active directory
- Previous experience in an IT support/ Service Desk/1st line support role
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
1st line support engineer, IT Support, Service Desk, Hybrid employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support engineer, IT Support, Service Desk, Hybrid
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Office 365, Intune, and Active Directory. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and problem-solving. Consider practising common scenarios you might encounter in a service desk environment to prepare for potential questions during the interview.
✨Tip Number 3
Network with current or former employees of the company or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your troubleshooting process in detail. Be ready to share specific examples of how you've resolved technical issues in the past, as this will showcase your practical experience and problem-solving abilities to the hiring team.
We think you need these skills to ace 1st line support engineer, IT Support, Service Desk, Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving 1st line support or service desk duties. Emphasise your customer service skills and any specific technologies mentioned in the job description, such as Office 365 or Active Directory.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your troubleshooting skills and provide examples of how you've resolved technical issues in the past. Show enthusiasm for the company and the position to make a strong impression.
Highlight Relevant Skills: In your application, clearly list any technical skills that align with the job requirements. If you have experience with hybrid cloud solutions or security, be sure to mention these, as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in an IT support role.
How to prepare for a job interview at Sanderson
✨Showcase Your Customer Service Skills
As a 1st line support engineer, strong customer service experience is crucial. Be prepared to share examples of how you've effectively resolved customer issues in the past, demonstrating your ability to communicate clearly and empathetically.
✨Familiarise Yourself with Common Tools
Make sure you have a good understanding of tools like Office 365, Intune, and Active Directory. Brush up on your knowledge of these platforms, as you may be asked specific questions about them during the interview.
✨Prepare for Technical Questions
Expect to face technical questions related to troubleshooting hardware, software, and network issues. Review common problems and their solutions, and be ready to explain your thought process when diagnosing issues.
✨Demonstrate Problem-Solving Skills
Employers are looking for candidates who can think on their feet. Prepare to discuss scenarios where you had to escalate issues or come up with creative solutions to complex problems, highlighting your analytical skills.
