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For Companies At a Glance
- Tasks: Lead and inspire a team to provide exceptional customer service.
- Company: Join a FCA regulated life & pensions service provider making a difference.
- Benefits: Enjoy hybrid working, competitive salary, and great corporate perks.
- Why this job: Be part of a supportive culture that values your growth and impact.
- Qualifications: Previous management experience and a passion for coaching are essential.
- Other info: This role offers a unique opportunity to shape a dynamic team.
The predicted salary is between 43200 - 72000 £ per year.
Team Manager, Hybrid – Edinburgh
Summary of the role
A FCA regulated life & pensions service provider are seeking a dedicated Team Manager to join the company. They are looking for someone to play a pivotal role in coaching, motivating, and inspiring their Customer Operations Representatives to deliver outstanding service to their customers. This is more than just a managerial role? it\’s about emp…
Team Manager, Hybrid - Edinburgh employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Hybrid - Edinburgh
✨Tip Number 1
Familiarise yourself with the FCA regulations and how they impact customer service in the life and pensions sector. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during discussions.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully motivated and coached teams in the past. Be ready to discuss specific strategies you used to inspire your team and improve performance.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Tailor your conversations to reflect how your personal values align with theirs, which can significantly enhance your appeal as a candidate.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the team dynamics and expectations, helping you tailor your approach during interviews.
We think you need these skills to ace Team Manager, Hybrid - Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Team Manager. Highlight key skills such as coaching, motivating, and inspiring others, as these will be crucial in your application.
Tailor Your CV: Customise your CV to reflect your experience in team management and customer service. Use specific examples that demonstrate your ability to lead and inspire a team, particularly in a regulated environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your leadership style aligns with their values and how you can contribute to delivering outstanding service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and professional.
How to prepare for a job interview at Sanderson Recruitment
✨Show Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated and coached team members in the past, highlighting specific outcomes.
✨Understand the Company Culture
Research the company's values and culture before the interview. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you've had to handle difficult situations or conflicts within a team, and be prepared to explain your thought process and actions.
✨Emphasise Customer Service Excellence
Since the role focuses on customer operations, be ready to discuss your approach to delivering outstanding customer service. Share examples of how you've gone above and beyond to meet customer needs and improve service delivery.
