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- Tasks: Lead and inspire a team to deliver exceptional customer service.
- Company: Join a FCA regulated life & pensions service provider committed to excellence.
- Benefits: Enjoy a hybrid work model with opportunities for personal and professional growth.
- Other info: We value diversity and inclusivity; adjustments are available during the recruitment process.
- Why this job: Empower your team, drive innovation, and make a real impact in a collaborative environment.
- Qualifications: 1+ years in a managerial role, strong communication skills, and a passion for problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Team Manager, Hybrid – Edinburgh Summary of the role A FCA regulated life & pensions service provider are seeking a dedicated Team Manager to join the company. They are looking for someone to play a pivotal role in coaching, motivating, and inspiring their Customer Operations Representatives to deliver outstanding service to their customers. This is more than just a managerial role? it\’s about empowering your team to succeed while driving continuous improvement and ensuring we meet their operational goals. What you\’ll be doing Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction. Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth. Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment. Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience. Use data analytics to make informed decisions, track performance, and identify areas for team development. Develop and implement training plans to ensure your team\’s skills are always aligned with business needs. Continuously strive for innovation and excellence, playing an active part in improving our services and operations. What we\’re looking for At least 1 year of experience in a managerial role preferably within back office or contact centre, financial services, life and pensions or office setting. A passion for problem-solving, decision-making, and making a real difference within a team environment. Strong time management and organisational skills to juggle multiple priorities effectively. Excellent communication skills, both written and verbal, with the ability to engage and motivate others. Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems. A genuine desire to support your team\’s growth while delivering an exceptional customer experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. TPBN1_UKTJ
Team Manager, Hybrid - Edinburgh employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Hybrid - Edinburgh
✨Tip Number 1
Familiarise yourself with the latest trends in customer service and team management within the financial services sector. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated and relevant in the industry.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in the past. Highlight instances where you've motivated your team, resolved challenges, or implemented improvements that enhanced performance and customer satisfaction.
✨Tip Number 3
Showcase your analytical skills by discussing how you've used data to drive decisions in previous roles. Be ready to explain how you track performance metrics and use them to identify areas for development within your team.
✨Tip Number 4
Emphasise your communication skills by preparing to discuss how you foster open dialogue within your team. Think of ways you've created a collaborative environment and how you ensure alignment with business goals.
We think you need these skills to ace Team Manager, Hybrid - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant managerial experience, particularly in customer operations or financial services. Use specific examples that demonstrate your ability to lead and inspire a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coaching and mentoring. Mention how you can contribute to the company's goals and improve team performance, using examples from your past experiences.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication skills. Be clear, concise, and engaging in your writing style.
Highlight Problem-Solving Abilities: Include specific instances where you've successfully resolved operational challenges or improved team efficiency. This will demonstrate your problem-solving skills and your ability to make a real difference.
How to prepare for a job interview at Sanderson Recruitment
✨Showcase Your Leadership Skills
As a Team Manager, it's crucial to demonstrate your ability to lead and inspire. Prepare examples of how you've successfully motivated teams in the past, focusing on specific outcomes that resulted from your leadership.
✨Emphasise Coaching Experience
Highlight your experience in coaching and mentoring. Be ready to discuss how you've developed tailored plans for team members and the impact this had on their performance and growth.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you foster open communication within a team.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Use data analytics to back up your decisions and show how you can enhance team efficiency and customer experience.