At a Glance
- Tasks: Be the go-to person for customers, managing enquiries and resolving queries.
- Company: Leading financial services provider in West Sussex with a dynamic team.
- Benefits: Competitive salary, flexible hybrid working, and additional benefits.
- Other info: Opportunity to grow in a supportive environment with a focus on improvement.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 25000 - 29000 £ per year.
Location: Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits
Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a Customer Service Executive to join their dynamic team. This is an excellent opportunity for someone with strong customer support skills and a proactive approach to problem-solving.
What You'll Do
- Be the first point of contact for customers and members.
- Manage enquiries across multiple channels (phone, email, live chat).
- Work closely with internal teams to resolve complex queries.
- Contribute ideas for process improvements to enhance service delivery.
- Build knowledge of financial products, compliance, and best practices.
What We're Looking For
- Previous experience in customer service, contact centre, or client support.
- Financial services, banking, or insurance experience is a plus (not essential).
- Excellent communication skills - both written and verbal.
- Ability to stay calm under pressure and maintain attention to detail.
- Strong problem-solving skills and a genuine desire to help customers.
Customer Services Team Leader - Chief Executive - Customer services in Sussex employer: Sanderson Recruitment
Join a leading financial services provider in West Sussex, where we prioritise outstanding customer experiences and foster a supportive work culture. Our flexible hybrid working model allows for a healthy work-life balance, while our commitment to employee growth ensures you have ample opportunities to develop your skills and advance your career. With a focus on collaboration and innovation, we encourage our team members to contribute ideas that enhance service delivery, making this an exciting place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader - Chief Executive - Customer services in Sussex
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Sanderson Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Services Team Leader - Chief Executive - Customer services in Sussex
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Sanderson Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Sanderson Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Sanderson Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Sanderson Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Sanderson Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Sanderson Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
