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- Tasks: Be the friendly voice for customers, resolving queries across phone, email, and live chat.
- Company: Join a leading financial services provider in a supportive and inclusive environment.
- Benefits: Enjoy a competitive salary, generous pension, private healthcare, and learning opportunities.
- Other info: Flexible hybrid working and a vibrant team culture await you.
- Why this job: Make a real difference by delivering exceptional customer experiences in finance.
- Qualifications: Customer service experience is key; financial knowledge is a bonus!
The predicted salary is between 25000 - 29000 £ per year.
Location: West Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits
Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. If you are passionate about delivering exceptional customer experiences, resolving queries efficiently, and working in a regulated financial environment, this role is for you.
The Role:
- Act as the first point of contact for customers and members.
- Handle customer enquiries across multiple channels (phone, email, live chat).
- Participate in team meetings and share updates.
- Collaborate with internal teams to resolve complex queries.
- Identify and suggest process improvements for better service delivery.
- Develop knowledge of financial products, compliance, and customer care best practices.
Your Experience:
- Proven customer service experience in a contact centre, customer support, or client services role.
- Exposure to financial services, banking, or insurance is desirable but not essential.
- Strong communication skills - verbal and written.
- Ability to work under pressure and maintain attention to detail.
- Problem-solving mindset and a passion for helping customers.
- Organised, self-motivated, and comfortable with CRM systems and Microsoft Office.
Benefits:
- Competitive salary and bonus schemes.
- Generous pension contributions.
- Learning and development opportunities, including study support for industry qualifications.
- Volunteering and charity initiatives.
- Social events and clubs.
- Onsite gym and amenities.
- Private healthcare, insurance, and income protection.
- Family-friendly leave policies.
- Travel loans and cycle-to-work scheme.
Ready to take the next step in your career? Apply today and join a dynamic team in the financial services sector!
Customer Service Executive in Sussex employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Sussex
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering exceptional experiences, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive in Sussex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant financial services exposure to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering exceptional customer experiences. Share specific examples of how you've resolved queries efficiently in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of financial products and customer service best practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or resolve complex queries. This will prepare you for the types of questions you might face and help you articulate your problem-solving mindset.
✨Showcase Your Communication Skills
Since strong communication is key for this role, be sure to demonstrate your verbal and written skills during the interview. Use clear and concise language, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Be Ready to Collaborate
Highlight your ability to work as part of a team. Share examples of how you've collaborated with others to improve service delivery or resolve issues. This will show that you’re not just a lone wolf but someone who values teamwork in a customer-focused environment.