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- Tasks: Provide on-site IT support for hardware devices and ensure customer satisfaction.
- Company: Join a major global IT company with diverse opportunities.
- Benefits: Flexible working hours, access to certification programs, and career growth.
- Why this job: Kickstart your IT career and gain hands-on experience in a supportive environment.
- Qualifications: Full UK driving licence, own car, and basic IT troubleshooting skills.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 48000 £ per year.
Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.
Flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for clients' IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.
Responsibilities:
- As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
- Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
- To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated, and progressed in the system real time.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken.
- Maintain and manage parts in line with returns return process and deadlines.
Essential Skills:
- Applicant must have a full valid UK drivers' licence, own car, and business insurance or should apply for it upon offer.
- Ability to resolve hardware issues and basic software problems.
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop).
- Good understanding of IT systems and environments.
- Strong customer service skills.
- Analytical and problem-solving mindset.
Preferred but not essential skills:
- MCSE certification.
- Manufacturer Enterprise server certification.
- SAN Server.
- A+/Network+/CCNA.
- Dell / Other vendor Certification to Enterprise level or above.
- Experience in a data centre and in smart space technology is advantageous.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Entry Level IT Support Field Service Engineer in Southampton employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level IT Support Field Service Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on an entry-level position or can give you insider tips about the company.
✨Tip Number 2
Get your hands dirty! If you haven’t already, try to gain some practical experience by volunteering or doing small IT jobs for friends or local businesses. This will not only boost your CV but also give you real-world skills to talk about in interviews.
✨Tip Number 3
Prepare for the interview! Research common IT support questions and practice your answers. Be ready to showcase your problem-solving skills and customer service mindset, as these are key in this role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your passion for IT and any relevant skills you have. Let’s get you that job!
We think you need these skills to ace Entry Level IT Support Field Service Engineer in Southampton
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT shine through! Share any personal projects or experiences that sparked your interest in technology. We love candidates who are genuinely excited about the field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description. We want to see how you fit into our team, so make it clear why you're the perfect candidate!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Tech
Brush up on your knowledge of IT hardware and software. Be ready to discuss common issues you might encounter with laptops, desktops, and printers. Showing that you understand the basics will impress the interviewers and demonstrate your passion for IT.
✨Customer Service is Key
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved a problem or helped someone out, as this will highlight your strong interpersonal skills.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Practise explaining your thought process clearly and logically, as this will show your analytical and problem-solving mindset, which is crucial for this role.
✨Ask Questions
Prepare thoughtful questions about the company culture, training opportunities, and the certification programme mentioned in the job description. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.