At a Glance
- Tasks: Manage IT vendor performance and ensure top-notch service delivery.
- Company: Dynamic organisation focused on innovative IT operations.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Join a proactive team that values accountability and relationship-building.
- Why this job: Be the key link between vendors and teams, driving efficiency and value.
- Qualifications: 3-5 years in IT vendor management with SAP experience.
The predicted salary is between 50000 - 60000 € per year.
A dynamic organisation is seeking an experienced IT Operational Vendor Manager to strengthen its IT Operations team. This role is pivotal in ensuring third-party IT partners deliver reliable, compliant, and cost-effective services, while acting as the bridge between vendors and internal teams.
Key Responsibilities
- Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met.
- Lead service review meetings, escalate issues, and drive timely resolutions.
- Maintain vendor scorecards and dashboards, spotting trends and service gaps early.
- Ensure contracts, invoices, and compliance requirements are adhered to.
- Coordinate vendor-driven changes, safeguarding business continuity.
- Translate technical performance data into clear insights for stakeholders.
- Champion continuous improvement initiatives to enhance efficiency and value.
- Monitor operational risks and ensure robust contingency plans are in place.
Skills & Experience
- 3-5 years' experience in IT vendor management, service delivery, or IT operations.
- Hands-on experience with SAP and deep knowledge of the overall SAP landscape.
- Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing).
- Proven ability to manage SLAs/KPIs and lead structured service reviews.
- ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge.
- Excellent communication, negotiation, and conflict resolution skills.
- Analytical mindset with the ability to turn data into actionable insights.
- Highly organised, able to balance priorities and meet deadlines.
Ideal Candidate
A proactive IT professional who thrives on accountability and relationship-building. You'll be confident holding vendors to account.
IT Vendor Manager (SAP) in Slough employer: Sanderson Recruitment
Join a forward-thinking organisation that values innovation and collaboration, offering a vibrant work culture where your contributions as an IT Vendor Manager will directly impact the success of our IT Operations team. With a strong focus on employee development, we provide ample opportunities for growth and advancement, alongside competitive benefits that support work-life balance. Located in a dynamic environment, you'll enjoy the unique advantage of working with cutting-edge technology while fostering meaningful relationships with both internal teams and external partners.
StudySmarter Expert Advice🤫
We think this is how you could land IT Vendor Manager (SAP) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who have experience with vendor management. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Prepare for interviews by brushing up on your SAP knowledge and understanding the latest trends in IT services. We recommend creating a list of potential questions and practising your responses, focusing on how you've managed SLAs and KPIs in past roles.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've turned data into actionable insights in previous positions. Use specific examples to demonstrate your ability to spot trends and drive improvements in vendor performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace IT Vendor Manager (SAP) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Vendor Manager role. Highlight your experience with SAP and any relevant vendor management skills. We want to see how your background aligns with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve met SLAs and KPIs in previous roles. This helps us see the impact you've made.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about this role and how your skills can benefit our team. Keep it engaging and relevant to the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Vendors Inside Out
Before the interview, make sure you research the vendors the company works with. Understand their services, strengths, and any recent news. This will help you demonstrate your knowledge and show that you're proactive about vendor management.
✨Showcase Your SAP Expertise
Since hands-on experience with SAP is crucial for this role, be prepared to discuss specific projects or challenges you've faced while working with SAP. Highlight how you’ve used SAP to improve vendor performance or streamline operations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing SLAs or resolving conflicts with vendors. Think of examples from your past experience where you successfully navigated similar challenges and be ready to share those stories.
✨Demonstrate Your Analytical Skills
Be ready to talk about how you've used data to drive decisions in vendor management. Prepare to explain how you’ve created scorecards or dashboards and how those tools helped improve service delivery or identify trends.
