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- Tasks: Be the first point of contact for customers and resolve their queries across various channels.
- Company: Leading financial services provider with a focus on exceptional customer experiences.
- Benefits: Competitive salary, generous pension, learning opportunities, and social events.
- Other info: Inclusive workplace with support for diverse backgrounds and career growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 29000 £ per year.
Location: West Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits
Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. If you are passionate about delivering exceptional customer experiences, resolving queries efficiently, and working in a regulated financial environment, this role is for you.
The Role:
- Act as the first point of contact for customers and members.
- Handle customer enquiries across multiple channels (phone, email, live chat).
- Participate in team meetings and share updates.
- Collaborate with internal teams to resolve complex queries.
- Identify and suggest process improvements for better service delivery.
- Develop knowledge of financial products, compliance, and customer care best practices.
Your Experience:
- Proven customer service experience in a contact centre, customer support, or client services role.
- Exposure to financial services, banking, or insurance is desirable but not essential.
- Strong communication skills - verbal and written.
- Ability to work under pressure and maintain attention to detail.
- Problem-solving mindset and a passion for helping customers.
- Organised, self-motivated, and comfortable with CRM systems and Microsoft Office.
Benefits:
- Competitive salary and bonus schemes.
- Generous pension contributions.
- Learning and development opportunities, including study support for industry qualifications.
- Volunteering and charity initiatives.
- Social events and clubs.
- Onsite gym and amenities.
- Private healthcare, insurance, and income protection.
- Family-friendly leave policies.
- Travel loans and cycle-to-work scheme.
Ready to take the next step in your career? Apply today and join a dynamic team in the financial services sector!
If you're interested and would like to learn more, reach out to us. Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Service Executive in Slough employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Customer Service Executive in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant financial services knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our team. Share specific examples of how you've resolved customer queries in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Use proper grammar and spelling to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of financial products and customer service best practices. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or complex queries. This will prepare you to showcase your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, be ready to demonstrate your verbal and written skills. You might be asked to explain a complex topic simply, so practice articulating your thoughts clearly and concisely.
✨Be Ready to Collaborate
This position involves working with internal teams, so be prepared to discuss how you've successfully collaborated in the past. Share examples of how you’ve contributed to team success or improved processes, as this will highlight your teamwork abilities.