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For Companies At a Glance
- Tasks: Provide 1st and 2nd line technical support to clients via various channels.
- Company: Join a diverse and inclusive tech company focused on partnership and support.
- Benefits: Remote work, competitive pay, and a supportive environment for growth.
- Why this job: Make a real difference by solving tech issues and helping clients succeed.
- Qualifications: Strong communication skills and knowledge of Windows OS and O365.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Service Desk, Desktop Support Engineer, Remote
Reporting to the Service Desk Manager, the 1st Tier Support Engineer (Desktop Support, Service Desk) will play a key role in providing technical support to clients.
The position is primarily focused on Service desk/desktop support and Microsoft application admin. and support.
Engagement via Umbrella Company Only; all taxes & NI deducted at source.
Responsibilities
- Provide 1st and 2nd line technical support via phone, email, remote app. and deskside.
- Troubleshoot and resolve hardware, software and network issues.
- Escalate complex issues to 2/3 tier support or vendor.
- Maintain accurate records of all customer interactions in the ticketing system.
- Ensure high levels of customer satisfaction through timely and effective problem resolution.
Essential Skills / Qualities
- Excellent communication skills
- Ability to work in a fast-paced, high-pressure environment.
- Strong time management skills.
- Knowledge of Windows operating systems, Win 10/11, O365.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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Service Desk, Desktop Support Engineer, Remote employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk, Desktop Support Engineer, Remote
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows operating systems and Microsoft applications. We want to see you confidently troubleshoot issues, so practice makes perfect!
✨Tip Number 2
Communication is key! When you're chatting with potential employers, show off your excellent communication skills. Be clear and concise, and don’t forget to listen actively – it’s a two-way street!
✨Tip Number 3
Time management is crucial in a fast-paced environment. During interviews, share examples of how you've juggled multiple tasks or resolved urgent issues. It’ll show that you can handle the pressure like a pro!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting diverse backgrounds, so don’t hesitate to reach out if you need any adjustments during the process.
We think you need these skills to ace Service Desk, Desktop Support Engineer, Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially with Windows operating systems and O365. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved technical issues in the past and how you ensure customer satisfaction. We love a good story that showcases your problem-solving skills.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, especially Win 10/11 and O365. Be ready to discuss common issues and troubleshooting steps, as this will show your technical prowess and confidence in handling support queries.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a client over the phone or via email, so being clear and concise is crucial.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved hardware, software, or network issues. Highlight your thought process and how you escalated complex problems when necessary, demonstrating your ability to handle pressure.
✨Familiarise Yourself with Ticketing Systems
Understanding how to maintain accurate records in a ticketing system is vital. If you have experience with any specific systems, mention them. If not, research common practices and be ready to discuss how you would ensure high levels of customer satisfaction through effective record-keeping.