At a Glance
- Tasks: Provide 1st and 2nd line technical support to clients via various channels.
- Company: Join a diverse and inclusive tech company focused on partnership and support.
- Benefits: Remote work, competitive pay, and a supportive environment for growth.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Make a real difference by solving tech issues and helping clients succeed.
- Qualifications: Strong communication skills and knowledge of Windows OS and O365.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Service Desk, Desktop Support Engineer, Remote
Reporting to the Service Desk Manager, the 1st Tier Support Engineer (Desktop Support, Service Desk) will play a key role in providing technical support to clients.
The position is primarily focused on Service desk/desktop support and Microsoft application admin. and support.
Engagement via Umbrella Company Only; all taxes & NI deducted at source.
Responsibilities
- Provide 1st and 2nd line technical support via phone, email, remote app. and deskside.
- Troubleshoot and resolve hardware, software and network issues.
- Escalate complex issues to 2/3 tier support or vendor.
- Maintain accurate records of all customer interactions in the ticketing system.
- Ensure high levels of customer satisfaction through timely and effective problem resolution.
Essential Skills / Qualities
- Excellent communication skills
- Ability to work in a fast-paced, high-pressure environment.
- Strong time management skills.
- Knowledge of Windows operating systems, Win 10/11, O365.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Desk, Desktop Support Engineer, Remote in Bristol employer: Sanderson Recruitment
As a leading provider of technical support solutions, we pride ourselves on fostering a dynamic and inclusive work culture that values diversity and collaboration. Our remote Service Desk, Desktop Support Engineer role offers employees the flexibility to work from anywhere while providing ample opportunities for professional growth and development in a fast-paced environment. Join us to be part of a team that prioritises customer satisfaction and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk, Desktop Support Engineer, Remote in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanderson Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanderson Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk, Desktop Support Engineer, Remote in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanderson Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Sanderson Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanderson Recruitment!
How to prepare for a job interview at Sanderson Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
