At a Glance
- Tasks: Design and optimise customer journeys while collaborating with diverse teams.
- Company: Leading financial services organisation driving transformation.
- Benefits: Competitive daily rate, hybrid work model, and inclusive culture.
- Other info: Join a diverse community that values respect and equality.
- Why this job: Make a real impact in a key transformation programme with your design skills.
- Qualifications: Strong service design experience and expertise in journey mapping.
We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme.
The Role
- Design and optimise end-to-end customer journeys
- Create service blueprints and journey maps
- Facilitate workshops and collaborate with product, tech and CX teams
- Translate insight into practical, scalable design outcomes
Requirements
- Strong Service Design experience in complex environments
- Expertise in journey mapping, service blueprinting and facilitation
- Background in financial services or other regulated industries
- Confident working with senior stakeholders
If you're a practical, delivery-focused Service Designer who can hit the ground running, get in touch.
Engagement via umbrella company only; all taxes & NI deducted at source.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Designer, Journey Maps, Hybrid employer: Sanderson Recruitment
Join a leading financial services organisation that values innovation and collaboration, offering a dynamic work culture where your expertise in service design will directly impact customer experiences. With a commitment to diversity and inclusion, this role provides opportunities for professional growth while working alongside talented teams in a hybrid environment, allowing for flexibility and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer, Journey Maps, Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Service Designer role. You never know who might have the inside scoop on opportunities or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your journey mapping and service blueprinting expertise. Use real examples from past projects to demonstrate how you've optimised customer journeys and collaborated with teams.
✨Tip Number 3
Prepare for interviews by brushing up on your facilitation techniques. Be ready to discuss how you've engaged with senior stakeholders and led workshops in complex environments. Confidence is key, so practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Service Designer, Journey Maps, Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Designer role. Highlight your experience in journey mapping and service blueprinting, especially in complex environments like financial services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your ability to design and optimise customer journeys. We love a good story!
Showcase Your Collaboration Skills:Since this role involves working with various teams, make sure to highlight your collaboration skills. Mention any workshops you've facilitated or how you've worked with senior stakeholders in the past. We value teamwork and want to see how you can contribute!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Journey Maps
Make sure you brush up on your journey mapping skills before the interview. Be ready to discuss specific examples of how you've designed and optimised customer journeys in the past, especially in complex environments like financial services.
✨Showcase Your Facilitation Skills
Prepare to talk about your experience facilitating workshops. Think of a few scenarios where you successfully collaborated with product, tech, and CX teams to achieve a common goal. This will demonstrate your ability to work effectively with senior stakeholders.
✨Understand the Company’s Needs
Research the financial services organisation you're interviewing with. Understand their key challenges and how your service design expertise can help them transform their customer journeys. Tailor your responses to show that you’re not just a fit for the role, but also for their specific needs.
✨Be Ready for Practical Scenarios
Expect to be asked practical questions or case studies during the interview. Prepare to walk through your thought process on creating service blueprints or journey maps based on hypothetical situations. This will showcase your hands-on approach and delivery-focused mindset.
