At a Glance
- Tasks: Lead the design and transition of a new Salesforce-based customer platform into live service.
- Company: Join a major customer experience transformation programme with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and the chance to shape future service strategies.
- Other info: Inclusive workplace valuing diversity and offering excellent career growth opportunities.
- Why this job: Make a real impact on customer experience while working with cutting-edge technologies.
- Qualifications: Proven experience in Service Design and Transition, especially with Salesforce and SAP.
The predicted salary is between 54000 - 66000 £ per year.
Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced
Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service.
Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support.
This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience portal, offering the opportunity to influence service design, support strategy and ongoing product management.
Key Responsibilities Define the Target Operating Model (TOM), service strategy and support model for a new Salesforce, SAP and customer portal environment.
Lead service design and service transition activities, ensuring operational readiness and acceptance into BAU.
Establish AMS, support tiering, vendor management and product management processes.
Define release management, incident management, governance, ELS and hypercare frameworks.
Coordinate knowledge transfer, stakeholder engagement and transition planning across business, technology and third-party suppliers.
Support procurement and supplier selection activities relating to ongoing service support.
Essential Experience Proven Service Design and Service Transition experience within large-scale CRM and ERP transformation programmes.
Strong Salesforce and SAP experience, ideally within complex enterprise environments.
Solid understanding of ITIL service management, including incident, release and operational acceptance processes.
Experience designing AMS and support models, including supplier and vendor management.
Excellent stakeholder management skills with the ability to engage business, technology and service teams.
Ability to produce practical documentation including TOMs, support models, RACIs and operational governance artefacts.
Please note, engagement is via umbrella company only; all tax and NI will be deducted at source.
Reasonable
Adjustments: Respect and equality are core values to us.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason
, please let us know when you apply or talk to the recruiters directly so we can support you.
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Service Design & Transition Lead employer: Sanderson Recruitment
Join a forward-thinking organisation that values diversity and inclusion, offering a dynamic work culture where your expertise in tax can truly shine. As the Head of Tax, you will not only lead a talented team but also play a pivotal role in shaping the tax strategy across North West Europe, with ample opportunities for professional growth and development. Enjoy a collaborative environment that prioritises employee well-being and fosters meaningful contributions to the business's long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Transition Lead
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Sanderson Recruitment. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Sanderson Recruitment.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Sanderson Recruitment.
We think you need these skills to ace Service Design & Transition Lead
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Sanderson Recruitment and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Sanderson Recruitment
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Sanderson Recruitment will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Sanderson Recruitment.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Sanderson Recruitment.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Sanderson Recruitment. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
