At a Glance
- Tasks: Build relationships, solve problems, and improve customer service in a growing tech company.
- Company: Join a dynamic technology business focused on exceptional customer experiences.
- Benefits: Competitive salary, career progression, and a collaborative work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping service delivery and enhancing customer satisfaction.
- Qualifications: Experience in managed services or cloud environments and strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
We're looking for a Service Delivery & Client Success Manager who enjoys building relationships, solving problems, improving processes, and helping shape what great customer service looks like within a growing technology business. If you come from a data centre, MSP, managed services, hosting, cloud, infrastructure, or consultancy environment and thrive when juggling multiple priorities and stakeholders, this could be a fantastic opportunity.
The Opportunity
Joining a close-knit and growing Service Delivery team, you'll become the primary point of contact for a portfolio of customers, ensuring they receive an exceptional service experience from day one. This role sits at the heart of the business, working closely with customers, internal technical teams, operations, and sales to ensure services are delivered effectively and continuously improved. You'll be given the autonomy to challenge existing ways of working, introduce best practice, and help drive service maturity as the business continues its impressive growth journey.
What You'll Be Doing
- Building strong, trusted relationships with customers across a range of industries
- Acting as the voice of the customer internally and ensuring service expectations are met
- Managing service reviews, customer meetings and ongoing engagement activities
- Coordinating across technical, operational and commercial teams to ensure successful service delivery
- Identifying opportunities for service improvements and operational efficiencies
- Supporting account growth through strong customer engagement and relationship management
- Producing service reports, insight and recommendations
- Managing incidents, escalations and customer communications when required
- Helping develop service documentation, processes and best practice guides
- Playing a key role in driving continuous improvement across the wider service function
You'll likely bring:
- Experience within a Data Centre, Managed Services Provider (MSP), Cloud, Hosting or Infrastructure environment is highly preferred
- A background in Service Delivery, Client Services, Customer Operations, Technical Account Management or similar
- Strong stakeholder management and communication skills
- The ability to manage multiple customers, priorities and projects simultaneously
- Experience working across technical and non-technical teams
- Confidence operating in a fast-paced, evolving environment
- A proactive mindset with a genuine desire to improve processes and customer outcomes
Why This Role?
This is an opportunity to join a business at an exciting stage of growth where your contribution will be visible from day one. You'll be working within a collaborative environment that values ideas, encourages ownership and offers genuine opportunities for progression. Several team members have already progressed internally, and as the business continues to grow, so do the opportunities available. It's a role suited to someone who enjoys variety, thrives in a customer-focused environment and likes the challenge of helping shape and improve service delivery rather than simply maintaining it.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Service Delivery & Customer Success Manager employer: Sanderson Recruitment
Join a forward-thinking organisation that values diversity and inclusion, offering a dynamic work culture where your expertise in tax can truly shine. As the Head of Tax, you will not only lead a talented team but also play a pivotal role in shaping the tax strategy across North West Europe, with ample opportunities for professional growth and development. Enjoy a collaborative environment that prioritises employee well-being and fosters meaningful contributions to the business's long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery & Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanderson Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanderson Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery & Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanderson Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Sanderson Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanderson Recruitment!
How to prepare for a job interview at Sanderson Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
