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For Companies At a Glance
- Tasks: Lead operational governance and change control to enhance customer service.
- Company: FCA regulated life & pensions service provider with a focus on teamwork.
- Benefits: Hybrid working, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by improving processes in a dynamic environment.
- Qualifications: Project management experience and strong stakeholder management skills.
- Other info: Join a diverse team that values respect and equality.
The predicted salary is between 36000 - 60000 £ per year.
A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as an Operational Governance & Change Control Lead. They are looking for someone who will be responsible for maintaining and improving ways of working, operating within a highly complex and regulated environment to administer effective governance and change controls to support their front-line operational teams during periods of change to maintain excellent levels of customer service.
What you'll be doing
- Working directly with the company's Central Change Team, Client, IT, 3rd party suppliers, Front and Back-office teams, to support the governance, planning and control of operational change projects.
- Assisting in developing the operational change roadmap to ensure that change affecting our operational teams is planned effectively, and that all key milestones, contention, dependencies and risks are identified and documented.
- Leading and coaching direct reports to source data inputs required across a range of areas including change impact assessments, benefits tracking and produce governance reports.
- Working with the key stakeholders to identify and plan necessary resource involvement to successfully deliver change projects, whilst also documenting and reporting potential risks and issues.
- Managing necessary frameworks, processes and documentation to exceed minimum requirements and to protect and report on Service Levels across operations.
- Applying change management processes and tools to support the business to successfully deliver strategic priorities.
What we're looking for
- Proven track record of managing projects / programmes.
- Experience of management and motivation of a team.
- Experience of managing multiple stakeholders.
- Demonstrated ability to quickly learn new processes.
- Knowledge of FCA regulations.
- Skilled in Planning / PMO.
- Proficient in Microsoft Excel and PowerPoint.
Soft Skills
- Strong interpersonal skills and able to build and maintain relationships.
- Highly organised with a proven ability to prioritise and manage conflicting demands.
- Solid understanding of change and governance processes.
- A fast learner who is adept at problem solving and conflict resolution.
- Ability to negotiate and influence people to deliver without direct authority.
- Resilient and work well with changing priorities.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Locations
Operational Governance & Change Control Lead, Stirling, Hybrid employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Governance & Change Control Lead, Stirling, Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values, recent projects, and their approach to operational governance. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 3
Showcase your soft skills! In your interviews, highlight your interpersonal skills and ability to manage stakeholders. Use examples from your past experiences to demonstrate how you’ve successfully navigated complex situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Operational Governance & Change Control Lead, Stirling, Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your project management experience and any relevant governance knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Operational Governance & Change Control Lead role. Share specific examples of how you've managed change projects and motivated teams in the past.
Showcase Your Soft Skills: We love candidates who can build relationships and navigate complex environments. Make sure to mention your interpersonal skills and any experiences where you’ve successfully influenced stakeholders.
Apply Through Our Website: For the best chance of success, apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Governance Inside Out
Make sure you brush up on FCA regulations and governance processes before the interview. Being able to discuss how these apply to operational change will show that you’re not just familiar with the theory, but you can also apply it practically.
✨Showcase Your Project Management Skills
Prepare specific examples of projects you've managed or been involved in. Highlight your ability to lead teams, manage stakeholders, and navigate complex environments. This will demonstrate your hands-on experience and readiness for the role.
✨Be Ready to Discuss Change Management
Think about times when you've successfully implemented change. Be prepared to talk about the tools and processes you used, as well as how you handled any resistance. This will illustrate your capability in managing change effectively.
✨Demonstrate Your Interpersonal Skills
Since this role involves working with various teams and stakeholders, be ready to discuss how you build relationships and influence others. Share examples of how you've resolved conflicts or negotiated outcomes to show your soft skills in action.
