At a Glance
- Tasks: Manage IT vendor performance and ensure top-notch service delivery.
- Company: Dynamic organisation focused on innovation and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse community that values respect and equality.
- Why this job: Be the bridge between vendors and teams, driving operational excellence.
- Qualifications: 3-5 years in IT vendor management and hands-on SAP experience.
The predicted salary is between 45000 - 55000 € per year.
A dynamic organisation is seeking an experienced IT Operational Vendor Manager to strengthen its IT Operations team. This role is pivotal in ensuring third-party IT partners deliver reliable, compliant, and cost-effective services, while acting as the bridge between vendors and internal teams.
Key Responsibilities
- Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met.
- Lead service review meetings, escalate issues, and drive timely resolutions.
- Maintain vendor scorecards and dashboards, spotting trends and service gaps early.
- Ensure contracts, invoices, and compliance requirements are adhered to.
- Coordinate vendor-driven changes, safeguarding business continuity.
- Translate technical performance data into clear insights for stakeholders.
- Champion continuous improvement initiatives to enhance efficiency and value.
- Monitor operational risks and ensure robust contingency plans are in place.
Skills & Experience
- 3-5 years' experience in IT vendor management, service delivery, or IT operations.
- Hands-on experience with SAP and deep knowledge of the overall SAP landscape.
- Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing).
- Proven ability to manage SLAs/KPIs and lead structured service reviews.
- ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge.
- Excellent communication, negotiation, and conflict resolution skills.
- Analytical mindset with the ability to turn data into actionable insights.
- Highly organised, able to balance priorities and meet deadlines.
Ideal Candidate
A proactive IT professional who thrives on accountability and relationship-building. You'll be confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT Vendor Manager (SAP) in Reading employer: Sanderson Recruitment
Join a dynamic organisation that values accountability, relationship-building, and continuous improvement in the role of IT Vendor Manager (SAP). With a strong commitment to diversity and inclusion, we offer a supportive work culture that fosters employee growth through hands-on experience and ITIL learning opportunities. Located in a vibrant area, our team thrives on collaboration and innovation, making it an excellent place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Vendor Manager (SAP) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT vendor management space, especially those who have experience with SAP. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SLAs and KPIs. Be ready to discuss how you've successfully managed vendor performance in the past. We want to hear your success stories!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've turned data into actionable insights. This will demonstrate your ability to spot trends and drive improvements, which is key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Vendor Manager (SAP) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Vendor Manager. Highlight your experience with SAP and any relevant vendor management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed SLAs and driven improvements in past positions. We love a good story!
Showcase Your Analytical Skills:Since this role involves turning data into insights, make sure to mention any analytical tools or methods you’ve used. We’re keen to see how you can spot trends and service gaps, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Vendors Inside Out
Before the interview, make sure you research the vendors you'll be managing. Understand their strengths, weaknesses, and how they fit into the overall SAP landscape. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Prepare for Service Review Scenarios
Think about potential service review scenarios you might face in the role. Be ready to discuss how you would handle issues, escalate problems, and drive resolutions. This shows that you’re proactive and have a solid grasp of vendor management.
✨Showcase Your Analytical Skills
Be prepared to talk about how you've used data to drive decisions in past roles. Bring examples of how you've translated technical performance data into actionable insights. This will highlight your analytical mindset and ability to turn data into business value.
✨Demonstrate Your Communication Prowess
Since this role involves liaising between vendors and internal teams, practice articulating complex ideas clearly. Think of examples where your communication skills helped resolve conflicts or improve relationships. This will show that you can bridge the gap effectively.
