At a Glance
- Tasks: Lead a customer retention programme from start to finish, driving engagement and strategy.
- Company: Join a top financial services company with a focus on innovation.
- Benefits: Competitive pay of £1000 p/d, hybrid work model, and impactful projects.
- Other info: Opportunity to influence senior stakeholders and drive meaningful change.
- Why this job: Make a real difference in customer experience and retention strategies.
- Qualifications: Experience in financial services and proven success in customer retention programmes.
Our client - a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme.
Key Responsibilities
- Establish a customer retention programme from discovery through to full pilot roll out.
- Identify customer touch points across customer journey (renewals, complaints, life cycles).
- Design and implement targeted re-engagement strategies.
- Build data-led insights to track risk and performance.
- Develop and present strategy and business case to senior stakeholders.
- Drive cross-functional delivery and embed change through training and engagement.
Required experience
- Must have relevant experience from a financial services background.
- Proven delivery of customer retention programmes.
- Strong background in customer analytics, CRM or life-cycle strategy.
- Ability to run discovery, define scope and build business cases.
- Confident engaging and influencing senior stakeholders.
Please note, engagement via Umbrella Company Only; all taxes.
Programme Manager - Customer Retention employer: Sanderson Recruitment
As a leading financial services company, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model offers flexibility, while our commitment to innovation ensures that you will be at the forefront of impactful customer retention strategies. Join us to make a meaningful difference in customer engagement and enjoy competitive remuneration alongside a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager - Customer Retention
✨Show Off Your Expertise Online
In the banking and financial services world, sharing your insights on platforms like LinkedIn can really set you apart. Write articles about market trends or finance tips, and engage in discussions in relevant groups. This not only boosts your visibility but also highlights your knowledge to potential clients.
✨Join Freelance Platforms and Networking Events
Freelancing in finance can be competitive, so make sure you're on platforms like Upwork or Fiverr, specifically targeting finance gigs. Also, look for finance networking events or webinars to connect with small businesses that might need your services. Meeting people face-to-face (or online) can score you those elusive freelance contracts.
✨Build a Stunning Portfolio
Since you're going freelance, having a solid portfolio is a must. Showcase your previous work, such as reports or analyses, and consider using case studies to highlight your approach. The more you can demonstrate your skills, the easier it is for clients to trust you with their finances.
✨Direct Outreach is Key
For freelance gigs, don't wait for opportunities to come to you. Identify companies or startups that align with your skills and reach out directly. A personalised message introducing yourself and proposing how you could add value can go a long way. Plus, keep an eye on Sanderson Recruitment for freelance opportunities—they might have just what you’re looking for!
Some tips for your application 🫡
Showcase Your Financial Savvy:When applying for a freelance role in banking and financial services, we need to see your expertise front and centre! Mention specific financial regulations or tools you've mastered, and feel free to include your relevant qualifications, like CFA or ACCA, to bolster your credibility.
Build a Stellar Portfolio:Since this is a freelance gig, your portfolio is your ticket to impressing us at Sanderson Recruitment. Include examples of past projects you've completed—think financial analyses, investment reports, or forecasting models. Be sure to highlight the results you achieved!
Tailor Your Rates and Availability:We want to see that you're flexible and can align with our needs. Clearly outline your freelance rates, availability for projects, and whether you're open to long-term collaborations or just ad-hoc gigs. This makes it easier for us to understand how we can work together!
Craft a Compelling Cover Letter:In your cover letter, express not just your skills, but also why you're excited about joining Sanderson Recruitment. Share your passion for financial services and how you plan to tackle challenges in this sector. This is your chance to connect on a personal level—make it count!
How to prepare for a job interview at Sanderson Recruitment
✨Show Off Your Financial Savvy
When you're talking with Sanderson Recruitment, make sure to highlight your experience with financial modelling, risk assessment, or portfolio management. Freelance work often requires a good level of financial literacy, so prepare to discuss any relevant tools you've used, whether it's Excel or specific financial software.
✨Bring Your Portfolio to Life
A freelance role means you’ll want to showcase your previous work effectively. Put together a portfolio that not only highlights your projects but also demonstrates the outcomes - think case studies or success stories that showcase how your financial skills made a difference for past clients.
✨Know Your Regulations and Compliance
In the banking and financial services world, understanding compliance and regulations is crucial. Make sure you’re up to date with the latest standards as they relate to your expertise. Be prepared for specific questions about how you've navigated these in past roles or how you'd approach potential compliance challenges.
✨Be Ready to Discuss Your Rates and Availability
As a freelancer, the topic of rates and availability can come up early on. Be clear about what you offer and how you charge. It might also help to have a few examples in mind where your expertise saved someone money or improved efficiency to justify your rates to Sanderson Recruitment.
