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- Tasks: Support and maintain IT hardware for clients across various locations.
- Company: Leading global provider of ICT services with a focus on innovation.
- Benefits: Competitive salary, car allowance, fuel card, and extensive training opportunities.
- Other info: Full training provided, with excellent career development and certification opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Valid UK driver's license, customer service skills, and basic IT troubleshooting experience.
The predicted salary is between 24600 - 27700 £ per year.
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Baillieston, Glasgow on a permanent basis.
Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits
Location: Based in Exeter. Full-time permanent role.
Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby, which is standard, 1 week in every 4. Overtime and standby are paid in line with company policy.
Responsibilities/Accountability:
- To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated and progressed in a timely manner.
- Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken.
Essential Skills:
- A fully valid UK drivers license and personal Car with Business insurance.
- Able to demonstrate the right to work in the UK.
- Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check.
- Ability to resolve hardware issues and basic software problems.
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop).
- Good understanding of IT systems and environments.
- Strong customer service skills.
- Analytical and problem-solving mindset.
Preferred but not essential skills:
- MCSE certification.
- Manufacturer Enterprise server certification.
- SAN Server.
- A+ Network+/CCNA.
- Dell, Lenovo / Other vendor Certification to Enterprise level or above.
- Experience in a data center and in smart space technology is advantageous.
Our offer to you:
- Salary range £24,600 - £27,700 per annum.
- Full training provided as part of robust induction process.
- Access to the certification program for number of the world's leading IT manufacturers.
- Access to in-house training & development platform with options of technical, managerial and industry recognised courses.
- 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays.
IT Field Service Engineer in Paisley employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer in Paisley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance gigs that allow you to showcase your skills in IT support and customer service. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by practising common questions related to IT troubleshooting and customer service scenarios. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your thoughts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and show us what you've got!
We think you need these skills to ace IT Field Service Engineer in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Service Engineer role. Highlight relevant experience, especially in hardware support and customer service, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for technology and customer service. Share specific examples of how you've resolved issues or improved client satisfaction in previous roles.
Show Off Your Skills: Don’t forget to mention any certifications or technical skills you have, like MCSE or A+. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to IT hardware and software. Be ready to discuss your experience with building and deploying PCs, as well as resolving common hardware issues. This will show that you're not just a people person but also technically savvy.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support to clients, be prepared to share examples of how you've handled customer interactions in the past. Highlight any situations where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a difficult client or a technical issue on-site. Practise your responses to these types of questions so you can demonstrate your problem-solving skills and analytical mindset effectively.
✨Understand the Company Culture
Do a bit of research on the company and its values. Knowing what they stand for and how they operate will help you tailor your answers to fit their culture. Plus, it shows that you're genuinely interested in being part of their team.