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- Tasks: Investigate customer cases and manage complaints from start to finish.
- Company: Join a diverse and inclusive financial services team.
- Benefits: Hybrid working, competitive pay, and support for personal growth.
- Other info: Embrace a supportive environment with opportunities for career advancement.
- Why this job: Make a real difference by helping customers receive fair compensation.
- Qualifications: Experience in financial services and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation. This will involve managing cases (end to end) and applying remediation methodology & complaints handling requirements. Financial Ombudsman Service - FOS - regulations must be considered at all times.
Hybrid working - 2 days per week on site.
General responsibilities:
- Case handling and investigation
- Redress calculation
- Customer communication
- Quality, compliance and assurance
- Workflow and delivery (Use workflow and case management tools to manage cases at different stages of the process)
- Maintain accurate status updates, audit trails, and case documentation.
- Deliver work in line with productivity expectations, service level agreements (SLAs), and quality standards.
Skills and experience required:
- Demonstrable experience working within financial services
- Experience of remediation, redress and complaints investigation.
- Strong problem and analytical solving skills
- Experience managing complex cases
- Strong written and verbal communication skills including awareness of FOS regulations
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Finance Case Handler/Complaint Handler, hybrid in North East employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Case Handler/Complaint Handler, hybrid in North East
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your case handling scenarios! Think about how you'd approach different customer complaints and remediation processes. Being prepared will boost your confidence during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Finance Case Handler/Complaint Handler, hybrid in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in financial services, especially in remediation and complaints handling. We want to see how your skills match the job description!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your attention to detail!
Demonstrate Problem-Solving Abilities: Use examples from your past experiences to illustrate your problem-solving skills. We’re looking for candidates who can manage complex cases effectively, so don’t hold back on showcasing your analytical prowess!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Regulations
Familiarise yourself with the Financial Ombudsman Service (FOS) regulations. Understanding these guidelines will not only show your expertise but also demonstrate your commitment to compliance, which is crucial for a Finance Case Handler.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex cases you've managed in the past. Be ready to discuss how you approached these challenges and what methodologies you used to reach a resolution. This will highlight your analytical skills and ability to handle difficult situations.
✨Master the Art of Communication
Since customer communication is key in this role, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter, focusing on how to convey sensitive information effectively and empathetically.
✨Be Organised and Detail-Oriented
Demonstrate your ability to manage cases end-to-end by discussing your organisational strategies. Mention any tools or systems you’ve used for case management and how you maintain accurate documentation and status updates throughout the process.