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- Tasks: Investigate customer cases and manage complaints from start to finish.
- Company: Join a diverse and inclusive financial services team.
- Benefits: Hybrid working, competitive pay, and support for personal growth.
- Other info: Embrace a supportive environment with opportunities for career advancement.
- Why this job: Make a real difference by helping customers receive fair compensation.
- Qualifications: Experience in financial services and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation. This will involve managing cases (end to end) and applying remediation methodology & complaints handling requirements. Financial Ombudsman Service - FOS - regulations must be considered at all times.
Engagement via Umbrella Company Only; all taxes & NI deducted at source. Hybrid working - 2 days per week on site.
General responsibilities:
- Case handling and investigation
- Redress calculation
- Customer communication
- Quality, compliance and assurance
- Workflow and delivery (Use workflow and case management tools to manage cases at different stages of the process)
- Maintain accurate status updates, audit trails, and case documentation.
- Deliver work in line with productivity expectations, service level agreements (SLAs), and quality standards.
Skills and experience required:
- Demonstrable experience working within financial services
- Experience of remediation, redress and complaints investigation.
- Strong problem and analytical solving skills
- Experience managing complex cases
- Strong written and verbal communication skills including awareness of FOS regulations
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Finance Case Handler/Complaint Handler, hybrid in North Berwick employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Case Handler/Complaint Handler, hybrid in North Berwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector and let them know you're on the hunt for a Finance Case Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of FOS regulations and case handling methodologies. We recommend practising common interview questions related to complaints management and remediation processes to show you're the right fit.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've successfully managed complex cases in the past. This will help demonstrate your analytical abilities and experience in financial services.
✨Tip Number 4
Apply through our website for the best chance at landing that hybrid role! We’re all about making the application process smooth and straightforward, so don’t miss out on the opportunity to join our diverse and inclusive community.
We think you need these skills to ace Finance Case Handler/Complaint Handler, hybrid in North Berwick
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in financial services and case handling. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but keep it friendly – we’re looking for someone who can engage effectively with customers and colleagues alike.
Highlight Your Problem-Solving Abilities: In your application, give examples of how you've tackled complex cases in the past. We love seeing candidates who can think critically and come up with effective solutions, especially in a fast-paced environment like finance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be done in no time!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Regulations
Familiarise yourself with the Financial Ombudsman Service (FOS) regulations. Understanding these guidelines will not only show your expertise but also demonstrate your commitment to compliance, which is crucial for a role in finance case handling.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex cases you've managed in the past. Be ready to discuss how you approached these challenges, the methodologies you used, and the outcomes. This will highlight your analytical skills and ability to handle difficult situations.
✨Master the Art of Communication
Since customer communication is key in this role, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter, focusing on how to convey sensitive information effectively and empathetically.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your workflow and case documentation. Highlight any tools or systems you’ve used to keep track of cases and ensure compliance with service level agreements (SLAs). This will show that you can deliver quality work efficiently.