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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch experiences for every customer.
- Company: A leading contact centre known for its commitment to excellent customer service.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Inspire and motivate a team while making a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Join a vibrant team in a supportive environment with great career progression.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bristol
Department: Contact Centre
Are you passionate about delivering excellent customer service and inspiring others to do the same? We are looking for a Team Leader to guide and support a high-performing Customer Services team, ensuring an exceptional experience for every customer.
About the Role
As a Team Leader, you will play a key part in driving service excellence.
Team Leader - Bristol in Newport employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Bristol in Newport
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with leading a customer service team. We want to show them we’re the perfect fit!
✨Tip Number 3
Showcase your passion for customer service during interviews. Share stories that highlight your leadership skills and how you’ve inspired others to deliver exceptional experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Team Leader - Bristol in Newport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you inspire others and create exceptional experiences, so share specific examples that highlight your enthusiasm!
Tailor Your Application: Make sure to customise your application to fit the Team Leader role. Use keywords from the job description and relate your past experiences to the responsibilities mentioned. This helps us see how you’re a perfect match for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for leading a high-performing Customer Services team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Sanderson Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and what sets them apart in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to inspire and guide others. Prepare examples from your past experiences where you've successfully led a team or improved customer service outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think about common challenges in a contact centre environment and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's dynamics, the company's approach to customer service, or any upcoming projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
