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For Companies At a Glance
- Tasks: Lead the IT Service Desk and deliver top-notch support to users.
- Company: Join a dynamic team at Sanderson Recruitment in Bristol.
- Benefits: Enjoy a competitive salary and hybrid working options.
- Other info: Embrace a diverse and inclusive workplace with growth opportunities.
- Why this job: Make a real impact by leading a talented IT team.
- Qualifications: 2+ years of leadership experience and strong technical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Sanderson is looking for an experienced IT Service Desk & Workplace Team Lead to join our IT team. If you're technically strong, people-focused, and thrive in a fast-paced environment, this role could be ideal for you.
The Opportunity
- Lead the day-to-day running of the IT Service Desk
- Deliver high-quality end-user support across the business
- Manage and develop service desk staff
- Support IT projects and contribute to process improvements
- Ensure systems and services meet security and compliance standards
- Work closely with colleagues across the business to understand and deliver requirements
What You'll Be Doing
- Managing incident resolution and service requests
- Overseeing device builds, troubleshooting, repairs, and lifecycle management
- Maintaining IT systems, documentation, and audit requirements
- Liaising with vendors and internal stakeholders
- Ensuring adherence to Information Security standards
- Supporting wider business needs based on team priorities
Who You Are
- 2+ years' experience leading an IT team
- 5+ years' hands-on technical experience
- Strong knowledge of Microsoft applications, Intune, and device builds
- ITIL qualified; Azure/Workplace certifications desirable
- Excellent communication and analytical skills
- Strong attention to detail and confident decision-making
- Able to work independently and collaboratively
Salary & Working Pattern
- Competitive salary
- Hybrid working: 60% Bristol office, 40% from home
- 37.5 hours per week, Monday-Friday
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT Service Desk & Workplace Team Lead in Newport employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk & Workplace Team Lead in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at Sanderson. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Think of examples where you’ve led a team or solved complex issues, as these will come in handy when discussing your fit for the IT Service Desk & Workplace Team Lead role.
✨Tip Number 3
Showcase your people skills! Since this role is people-focused, be ready to discuss how you’ve supported and developed your team in the past. Highlighting your ability to communicate effectively will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Sanderson.
We think you need these skills to ace IT Service Desk & Workplace Team Lead in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical expertise, especially with Microsoft applications and ITIL qualifications.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Service Desk & Workplace Team Lead role. Share specific examples of how you've led teams and improved processes in previous positions.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, demonstrate your excellent communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft applications, Intune, and device builds. Be ready to discuss your hands-on experience and how you've tackled technical challenges in the past.
✨Showcase Your Leadership Skills
As a potential team lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've managed teams, resolved conflicts, and supported staff development. Highlight your experience in leading an IT team effectively.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to explain complex technical concepts in simple terms, as you'll need to liaise with various stakeholders across the business.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about past incidents you've managed and how you ensured compliance with security standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.