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- Tasks: Support clients' IT hardware on-site and ensure high customer satisfaction.
- Company: Leading global provider of ICT services with a focus on innovation.
- Benefits: Competitive salary, car allowance, fuel card, and extensive training opportunities.
- Other info: Full training provided with excellent career development prospects.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Valid UK driver's license and strong problem-solving skills required.
The predicted salary is between 24600 - 27700 £ per year.
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Baillieston, Glasgow on a permanent basis.
Salary: £24,600 - £27,700 depending on experience + Car allowance + Fuel Card + etc. benefits
Location: Based in Exeter. Full-time permanent role.
Role Overview: Working as a Field Services Engineer, your role will include maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area and travel to different locations to collect parts during the day and because of this your travel time will vary from your home location to pudo. Average travel time between tickets is 30 minutes with additional 40 minutes work time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. This is standard, 1 week in every 4. Overtime and standby are paid in line with company policy.
Responsibilities/Accountability:
- To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated and progressed in a timely manner.
- Use areas of technical expertise and experience to provide training, support, coaching and guidance to Junior Field Service engineers.
- Co-ordinate between clients and vendors to ensure timely resolution of problems.
- Provide a high degree of customer satisfaction in all work undertaken.
Essential Skills:
- A fully valid UK drivers license and personal Car with Business insurance.
- Able to demonstrate the right to work in the UK.
- Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check.
- Ability to resolve hardware issues and basic software problems.
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop).
- Good understanding of IT systems and environments.
- Strong customer service skills.
- Analytical and problem-solving mindset.
Preferred but not essential skills:
- MCSE certification.
- Manufacturer Enterprise server certification.
- SAN Server.
- A+ Network+/CCNA.
- Dell, Lenovo / Other vendor Certification to Enterprise level or above.
- Experience in a data center and in smart space technology is advantageous.
Our offer to you:
- Salary range £24,600 - £27,700 per annum.
- Full training provided as part of robust induction process.
- Access to the certification program for number of the world's leading IT manufacturers.
- Access to in-house training & development platform with options of technical, managerial and industry recognised courses.
- 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays.
IT Field Service Engineer in Milton employer: Sanderson Recruitment
Contact Detail:
Sanderson Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance gigs that allow you to showcase your skills in IT hardware support. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on common technical questions related to IT systems and customer service scenarios. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, get clicking!
We think you need these skills to ace IT Field Service Engineer in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Engineer role. Highlight relevant experience, especially in IT support and customer service, as these are key for us. Use keywords from the job description to catch our eye!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past and how you can bring value to our team. Keep it friendly and professional!
Show Off Your Technical Skills: We love seeing your technical skills in action! Make sure to list any relevant certifications or experiences, like MCSE or working with specific hardware. This will help us understand your expertise and how you can contribute to our success.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Sanderson Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to IT hardware and software. Be ready to discuss your experience with building and deploying PCs, as well as resolving common hardware issues. This will show that you're not just a people person but also technically savvy.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support to clients, be prepared to share examples of how you've handled customer interactions in the past. Highlight any situations where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face as a Field Services Engineer. Think about how you would handle incidents or requests from clients, and be ready to explain your thought process and problem-solving approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you determine if it's the right fit for you.